Category Coordinator, Gift Cards

4 weeks ago

Toronto, Canada President's Choice Financial Full time

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Why This Role is Important:

The Gift of Choice brand is Canada’s go-to destination for all in-store and digital gift card needs. As the Category Coordinator, Gift Cards you will directly support the Manager, Marketing on the end-to-end execution of our gift card promotions including PC Optimum, flyer, email campaigns and website content management. The coordinator will support the proprietary gift card program through the facilitation of day-to-day operations and customer support/escalations. Additionally, they will be accountable for program and process enhancements to continually improve customer experience. This is an exciting opportunity to join a results-driven team while gaining exposure to our internal partner groups.

What You’ll Do:

Support execution of integrated marketing plan for gift cards across both in-store and online retail channels Contribute to development of seasonally relevant campaigns from concept to execution while partnering closely with PC Optimum, PC Financial, Shoppers Drug Mart, Loblaw Marketing, Loblaw Digital and other teams to ensure seamless execution and on-time delivery of all programs Support the gift card merchandising program through the implementation of store surveys, merchandising audits, and banner scorecards Work closely with vendor partners to ensure the execution of merchandising initiatives include new stores openings, renovations, banner conversions, and ad hoc fixture requests Provide customer service support for the gift card business executing process improvements and enhancements Collaborate with internal teams including digital and legal to ensure website updates required for process changes and/or regulatory changes are made within agreed to timelines Fulfill and process bulk gift card orders and provide after sales support for B2B customers Support in the development and communication of holiday readiness plan Manage daily emails and calls including time sensitive and urgent escalations from internal partners and vendor programs Ensure best in class customer experience through the maintenance, improvement, communication, and enforcement of program policies Daily and weekly sales analysis, post-promotional reporting, ad hoc analysis, and invoicing

What You Bring:

One to two years’ experience in an order management or operations role with hands-on experience in customer interaction Post-secondary education in business, marketing, or equivalent field High proficiency in Microsoft Excel and Microsoft PowerPoint Excellent communication and relationship management skills Excellent problem-solving skills to tactfully deal with customer feedback and demonstrated ability to negotiate resolutions Well organized, self-starter with pro-active work ethic and get-it-done attitude Ability to identify, diagnose and quickly mediate problems and issues that arise Impeccable time management and organizational skills Ability to work in a fast-paced environment with strong attention to detail Creative and continuous improvement mindset Travel to stores, as required

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter :
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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