Category Coordinator, Gift Cards

4 weeks ago

Toronto, Canada PC Financial Full time

All referred applicants must first be submitted through Workday by a current Loblaw Colleague._

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

**Why This Role is Important**:
**What You’ll Do**:

- Support execution of integrated marketing plan for gift cards across both in-store and online retail channels
- Contribute to development of seasonally relevant campaigns from concept to execution while partnering closely with PC Optimum, PC Financial, Shoppers Drug Mart, Loblaw Marketing, Loblaw Digital and other teams to ensure seamless execution and on-time delivery of all programs
- Support the gift card merchandising program through the implementation of store surveys, merchandising audits, and banner scorecards
- Work closely with vendor partners to ensure the execution of merchandising initiatives include new stores openings, renovations, banner conversions, and ad hoc fixture requests
- Provide customer service support for the gift card business executing process improvements and enhancements
- Collaborate with internal teams including digital and legal to ensure website updates required for process changes and/or regulatory changes are made within agreed to timelines
- Fulfill and process bulk gift card orders and provide after sales support for B2B customers
- Support in the development and communication of holiday readiness plan
- Ensure best in class customer experience through the maintenance, improvement, communication, and enforcement of program policies
- Daily and weekly sales analysis, post-promotional reporting, ad hoc analysis, and invoicing

**What You Bring**:

- One to two years’ experience in an order management or operations role with hands-on experience in customer interaction
- Post-secondary education in business, marketing, or equivalent field
- High proficiency in Microsoft Excel and Microsoft PowerPoint
- Excellent communication and relationship management skills
- Excellent problem-solving skills to tactfully deal with customer feedback and demonstrated ability to negotiate resolutions
- Well organized, self-starter with pro-active work ethic and get-it-done attitude
- Ability to identify, diagnose and quickly mediate problems and issues that arise
- Impeccable time management and organizational skills
- Ability to work in a fast-paced environment with strong attention to detail
- Creative and continuous improvement mindset
- Travel to stores, as required

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

**Please Note**:

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