Associate Director, Projects and Improvement

3 months ago

Vancouver, Canada Langara College Full time
Job Description:The Associate Director, Projects and Improvement is responsible for providing strategic and operational leadership in the management of a portfolio of continuous improvement projects and achieving sustainable digital business practices. This position is responsible for planning, managing, and directing projects to effectively and efficiently support the operations and management of the College.

The Associate Director is responsible for intake, prioritization, reporting and delivery of improvement projects, focusing on driving value from existing systems. This involves identifying opportunities for process and system improvement and preparing for the transition of projects to ‘business-as-usual’ through effective planning, engagement, change management, knowledge transfer and support processes. Provides leadership, consultation, and recommendations for improvement proposals, establishing and working within effective governance structures. Addresses critical issues and assesses impacts and risks to ensure cost effective and sustainable delivery. The role ensures accountability and enables the predictability of the outcomes of each improvement initiative, providing structured approaches to the delivery of change, at the project and program level.

The key result areas are business service strategy/planning, project strategy/planning, reporting, communication and change management, and continuous improvement initiatives.


 

Qualifications Required:

Education & Experience
  • Master’s Degree in Computer Science, business administration or relevant discipline.  Additional courses in Business Management and supervisory skills an asset.
  • Project Management Professional (PMP), Change Management and/or LEAN certification strongly preferred.
  • Minimum of Eight (8) years of senior level experience as a transformational leader of complex enterprise-wide projects, or strategic and operational reviews within a major public or private sector organization, including several years’ experience managing staff in a complex unionized environment.
  • An equivalent combination of education and experience may be considered.
  • Knowledge of project management principles, methods and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities and reporting on accomplishments.
  • Knowledge of continuous improvement principles, including business process mapping and analysis, value stream mapping, LEAN elimination of waste, establishing metrics and targets.
  • Knowledge of change management principles, methods and practices, including developing change management strategies and plans, stakeholder engagement and strategic communications.
  • Knowledge of academic-related business processes and general College administrative practices.
  • Knowledge of government regulations and other policies and procedures such as FOIPPA, etc.

Skills & Abilities
  • Ability to effectively communicate (written and verbal) in both highly technical and non technical environments with all levels of the organization. Effective presentation communication skills required and able to clearly explain concepts to diverse audiences.
  • Ability to direct projects involving technology solutions, including the interactions between users, business processes and systems.
  • Ability to effectively lead and direct the work of others in a collegial setting.
  • Ability to establish and maintain effective relationships with management, faculty, employees, students, facilities and security staff, vendors, other institutions, external agencies and/or the general public.
  • Ability to provide excellent customer service to all clients.
  • Ability to develop, plan, execute and complete multiple projects simultaneously.
  • Ability to work well under pressure and to effectively meet deadlines and organizational requirements.
  • Ability to interpret and comply with policies, procedures and regulations.



 

Leadership Competencies:

  • Collegiality – values and demonstrates inclusivity, openness, civility and respect.
  • Problem solving and decision making – considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions.
  • Organizational awareness – understands and appreciates an organization’s internal culture and operating practices as well as the political and business climate in which the organization operates.
  • Innovation – welcomes, generates, and implements new ideas and solutions that help to achieve and organization’s strategic goals.
  • Student Focus – making decisions with the students in mind, focusing on providing the best possible experience for the student.
  • Integrity – acts with openness, honesty and respect to build and maintain an environment of trust.
  • Accountability – instil accountability and ensure consistency and quality of project outcomes.
  • Professional maturity – demonstrates courage to take on issues and make tough decisions while managing self with aplomb and emotional maturity.
  • Business awareness – considers and understands the financial, operational and human perspective and the impact of decisions.
  • Visioning and Strategic Thinking -  energizes people around the vision and keeps the bigger picture in mind.
  • Team Leadership – creates team spirit and helps to direct individuals toward achievement of team and organizational goals. Inspires others to do their best, develop professionally and contribute to the success of the leadership team.
  • Relationship management – builds and maintains a crucial network of contacts both internally and externally.
  • Communication – uses the power of personal interaction and language to effectively influence, inspire and lead others.
  • Achieves results – goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.

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