Air/Ocean Customs Clearance Coordinator

3 weeks ago


Canada A & A Customs Brokers Full time

Overview:

A & A Customs Brokers is seeking an experienced and customer-focused Air/Ocean Customs Clearance Coordinator to join our team. 

The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients. If you're comfortable navigating new systems and enjoy finding tech-savvy ways to streamline your work, this could be the role for you


Key Responsibilities:

  • Review documentation and prepare customs release entries for processing. 
  • Process and manage air and ocean container releases.
  • Analyze documents to determine applicable tariff classifications, duties, and tax rates. 
  • Collect supplementary information or documentation as required from customers, carriers, CBSA, and others.
  • Arrange deliveries for air & ocean shipments and payment of terminal fees.
  • Email clients with clear and concise communication, ensuring excellent customer service.
  • Handle and resolve challenging situations professionally and effectively. 
  • Liaise with other teams for entry follow-up as required.
  • Maintain strong knowledge of Canadian ports and warehouses. 
  • Enter data into computer systems accurately and efficiently.
  • Complete files within required timeframes and in accordance with A & A and Canadian regulations.
  • Review files for accuracy and errors, ensuring compliance.
  • Handle phone inquiries.
  • Perform other duties as assigned.


Qualifications:

  • Experience : Preferred 2+ years of customs clearance coordination specializing in Air/Ocean shipments.
  • Certifications : Certified Customs Specialist (CCS) or equivalent Canadian designation is preferred.


Skills :

  • Experience with ITMr4, Cargowise, and/or CANdata systems is an asset. 
  • Tech-savvy with a knack for picking up new systems quickly and finding efficiencies in digital tools.
  • Effective and efficient work habits, including punctuality, responsiveness, and multitasking.
  • Strong understanding of Canadian rules and regulations for the importation of goods.
  • Professional interpersonal and communication skills (both written and verbal, including active listening).
  • Exceptional problem-solving and critical-thinking abilities. 
  • Highly organized, self-starter, flexible, and independent. 
  • Proficient in Gmail/Front, Google Drive, and Google Sheets.


Why Join A & A Customs Brokers?

  • Work in a collaborative and professional environment with opportunities for continuous learning.
  • Competitive salary and benefits package.
  • Be part of a team that values innovation and client success.


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