Help Desk/ IT Support, Foundry

Summary

Foundry is a province-wide network of integrated health and wellness services for young people ages

Our mission is to support young people in living a good life. The phrase "living a good life" was inspired by First Nations and Métis youth who participated in a Talking Circle with Foundry, and it acknowledges the diverse nature, experiences and perspectives of health and wellness. 

This is a Temporary Full Time role until Oct 14, 2026.

Reporting to the Leader, Product Strategy and Innovation Foundry, the Help Desk /IT Support provides:

• support to the Foundry Centre staff on how to use application programs such as the Foundry BC platform and Toolbox
• provides user support for the Foundry BC platform
• supports Foundry Centres to configure and set up the system so that it meets their needs
• provide IT troubleshooting support to youth and young adults, as well as caregivers who access services at Foundry via the Foundry BC platform via phone
• email or other video conferencing tools
• determines and troubleshoots IT related issues
• explains functions to users, creates basic training materials and demonstrates applications
• installs, tests, and configures new workstations including deploying updates and preventative maintenance
• identifies needs for new and modified computer hardware and software and works with vendors to ensure maintenance and repair of software enhancements
• responsible for user account management, which includes account creation, relaying account details, password resets, application access and deactivating user accounts

Education:Graduation from a computer systems technology diploma program plus two (2) years' recent related experience or an equivalent combination of education, training and experience.Skills and Abilities:Demonstrated knowledge and understanding of technology, hardware, software, networks and operating systems including Apple and Windows OS.Knowledge of practices and procedures related to computer equipment and software applications.Ability to install, upgrade, operate, troubleshoot, and maintain computer equipment and software applications.Ability to identify, investigate, assess, document, and resolve software and hardware problems.Ability to problem-solve and develop solutions.Ability to plan, organize, prioritize work, and meet deadlines under pressure.Ability to communicate effectively both verbally and in writing.Ability to work effectively, both independently and as part of a team.Ability to orient and train.Ability to operate related equipment.Physical ability to perform the duties of the position.

· A competitive salary: The salary range for this position is $ $27.18 per hour, depending on experience.

· Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.

· State-of-the-art facilities:  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.

· Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your day to day:

Provides Help Desk support related to hardware (IPADs), software, application programs and basic network communications for technology rolled out to Foundry centres by FCO, by performing duties such as determining problems, explaining functions to users, creating basic training materials and demonstrating applications.Installs, tests, and configures new workstations, peripheral equipment and software to support FCO staff, when required.Performs installation, upgrading, preventative maintenance, and routine repair. Troubleshoots issues and concerns related to hardware, software, application programs, basic network, and desktop issues. Ensures issues are fully resolved and/or re-assign as appropriate.Works with vendors and Foundry Product Owners to ensure maintenance and repair of software enhancements and solutions and communicates these internally to impacted staff at Foundry centres.Identifies requirements for new and modified computer hardware and software, and makes recommendations when required, coordinates the delivery and installation.Responsible for user account management for all Foundry systems (Microsoft, Foundry BC Platform, Zoom etc.) including account creation, relaying account details, password resets, application access and deactivating user accounts.Provides user support for assigned Foundry Centres and is responsible for configuring software application to meet needs of assigned Foundry CentresAssists with the administration of global address books and email groups. Provides support with video recording, projectors, monitors, computers, phones, webinars and related devices.Participates in meetings with the Foundry Central Office team as required.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.