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Service Desk Analyst

2 weeks ago

Vancouver, British Columbia, Canada First Nations Health Authority Full time
FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

FNHA is proud to have been named one of BC's Top Employers for 2025. Learn more about why we were selected here.

We are currently seeking a Service Desk Analyst to join our Information Management and Information Technology (IMIT) team. This is an exciting opportunity for someone looking to grow within IMIT, as Service Desk staff have historically progressed into other roles within both IMIT and FNHA. With the organization undergoing significant technical transformations—such as the migration to Microsoft 365, OneDrive, and SharePoint Online—this is a great time to be part of the change.

The Service Desk role goes beyond phone and ticket queue support. Our team also provides deskside assistance, supports meetings, and helps customers directly when needed.

Title: Service Desk Analyst

Salary: $76,207 - $94,594 per year (pay range explained below)

Contract: Permanent

No. of Openings: 2

Hours: 37.5 hours (core hours 9am-3pm Mon-Fri)

Location: Coast Salish Territories: Metro Vancouver: Sinclair office – 100% On-site

Please note, this role will be relocating to our new office building in North Vancouver on Tsleil-Waututh Nation (TWN) land, south of Mount Seymour Parkway in Spring 2027.

Bargaining Unit: PIPSC BCFNHA Group (Professional Institute of the Public Service of Canada)

About the role

As a Service Desk Analyst, you will provide support for computer workstations, network servers, and applications to FNHA employees, programs, and First Nations clients. You will serve as the single point of contact for IT issues and requests from FNHA staff, nurses, doctors, and the First Nations communities we support. This role involves supporting multiple locations across British Columbia, including some that are in remote areas of the province. You will be responsible for primary incident management related to computer workstations, printing, local area networks, and other technical services. Additionally, you will identify and escalate issues involving workstations, servers, communications, and peripheral hardware.

About you

To be successful in this role, you will have: -

Education, Training and Experience:

  • Completion of two years of post-secondary education in Computer Science, Information Technology, or Information Management, plus two (2) years of related experience, or an equivalent combination of education, training, and experience.
  • ITIL (Information Technology Infrastructure Library) Foundations V4 Certification.

Job Skills and Abilities:

  • Basic knowledge of First Nations traditions and etiquette.
  • Ability to use a variety of computer applications such as Microsoft Word and Excel.
  • Ability to configure and operate computer workstation, portable computer, and server hardware and peripheral devices.
  • Analytical and problem-solving skills.
  • Knowledge of theories, principles, practices, and techniques of computer science and the underlying theory for practical application in system and workstation analysis, installation, documentation, and problem solving.
  • Knowledge of computer workstation and network operating systems relating to the installation of hardware and operating systems, and the identification and resolution of hardware and operating system-related problems.

Please refer to Job Specification section of the Job Description for more details.

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits including:

  • Municipal Pension plan with an employer contribution of 9.31% after eligibility period
  • 14 holidays including National Indigenous People's Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
  • Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
  • And more

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.

Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training. We support our FNHA family members to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum (Step 1) and maximum (highest Step) annual base salary based on full time equivalent hours.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button.

Closing date: 17th November 2025 (at 23:59)

For more information about us, please visit:

For information about and for information about Land Acknowledgements

If you have any inquiries or issues please contact FNHA Recruitment at

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