Clinic Support Assistant

Summary

Foundry is a province-wide network of integrated health and wellness services for young people ages

Our mission is to support young people in living a good life. The phrase "living a good life" was inspired by First Nations and Métis youth who participated in a Talking Circle with Foundry, and it acknowledges the diverse nature, experiences and perspectives of health and wellness. 

Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff. Reporting to the Patient Care Manager, Foundry Vancouver Granville Clinic, or designate, the Clinic Support Assistant performs a variety of administrative, secretarial and general clerical duties such as:

• screening and prioritizing incoming correspondence
• maintaining appointment calendars for designated staff
• assisting the Clinic in the development and implementation of administrative policies and procedures
• performing reception, and receives and processes intake referrals
• answers routine inquiries, and books appointments
• processes a variety of reports, forms, and correspondence using standard word-processing, spreadsheet and presentation software maintains client charts and filing systems

Education:Grade 12, medical office assistant course from a recognized institution plus three (3) years' recent, related experience, or an equivalent combination of education, training and experience. Skills and Abilities:
• Knowledge of the principles and practices of office and community clinic management.
• Knowledge of medical terminology.
• Ability to operate related equipment and proven word processing skills, ability to create and work with spreadsheets, Microsoft Office documents and software, electronic medical records software and clinical databases.
• Ability to type 40 wpm.
• Business writing skills.
• Ability to maintain effective working relationships with employees, clients/patients, other service providers and the general public.
• Ability to explain clinical contracts, clinic procedures and regulations, to maintain confidentiality and to communicate effectively both verbally and in writing.
• Ability to work under pressure, to multi-task, to problem-solve, to take initiative, to anticipate potential problems/conflicts and take appropriate actions, to organize and prioritize workload and meet deadlines.
• Ability to supervise the maintenance of complex clinical records and to prepare statistics/narrative reports from the records.
• Ability to work as part of a team and to participate in meetings.
• Ability to work independently and in cooperation with others.
• Knowledge of nursing equipment.
• Physical ability to carry out the duties of the position.

· A competitive salary: The salary range for this position is $ $30.53 per hour, depending on experience.

· Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.

· State-of-the-art facilities:  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.

· Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

Performs administrative duties for clinic staff such as screening and prioritizing incoming clinic mail, maintaining appointment schedules, arranging meetings and participating in, meetings as required, prepares agendas and handouts, takes minutes, word processes and distributes minutes, or notes of meetings, and composes correspondence in accordance with established procedures.Assists with clinic and program activities by booking appointments, checking appointment lists, notifying clients of appointments, assembling and obtaining relevant client information, filling out laboratory requisitions, booking tests, and ensuring sufficient clinical, stationary, and client literature supplies are on hand. Responds to calls/answers inquiries regarding routine program information, relaying phone messages to staff, and greeting clients in waiting area.Receives intake referrals, completes documentation required for admission, and enters client information into the applicable clinical information/admitting system or client scheduling system; makes up charts from intake information. Enters consultation information such as diagnosis, tests ordered, test results etc, into the database to ensure client records are up to date. Produces a variety of letters, memos, consultation reports, progress notes, agendas etc. from draft or verbal instruction using standard desktop word-processing, spreadsheet and presentation software at an intermediate level, obtains signatures, and distributes and files documents.Compiles statistical information such as number of client visits, types of diagnosis, number of follow up visits, enters in spreadsheets, and prints monthly reports.Answers routine inquiries about services, advises callers of services in the community and refers inquiries as appropriate and following protocols for obtaining assistance in an emergency/crisis situation.Assists Supervisor/Coordinator by providing input in the development and interpretation of administrative policies/procedures/processes and related documents. Updates manuals by word processing new policies and procedures and adding or replacing information in manuals as directed and/or drafts procedures for review and approval.Authorizes expenditures within a set limit, maintains/balances petty cash account and processes associated billings. Maintains client files by preparing, assembling and labelling charts, placing required documentation on charts, and checking to ensure information in chart is complete. Follows up on missing information and archives inactive files.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.