Administrative support clerk

Job Description

Administrative support clerk

Sector: Individual insurance / Temporary / 6 months contract / Full time (35h) / Hybrid / Québec / Montréal / Number of available positions: 3 / Start date: January 2026

Build the future with us
Are you passionate about administrative tasks and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrative support clerk, you will play a key role in various administrative tasks supporting our individual insurance contract administration teams.

This position offers a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us
As an administrative support clerk, you will be at the heart of our mission. Here are your key responsibilities:

• Assist with opening new client requests in our administrative system (indexing process to route requests to transactional teams).

• Send documents related to contract amendments processed by our colleagues responsible for modifications (electronic contract delivery process).

• Participate in updating and correcting client data, such as addresses, to ensure compliance with Canada Post standards.

• Enter information into various systems.

• Handle returned mail due to incorrect addresses.

• File letters in client records to finalize cases for transactional teams, among other related tasks.

What Could Accelerate Your Success in This Role

We're looking for someone who:

• Recognized for her rigor and attention to detail

• Demonstrates autonomy

• Stands out for her proactivity and ability to learn quickly

• Has good knowledge and ease with computer tools and the Microsoft Office Suite

• Has an intermediate level of English proficiency, as the role requires reading and processing documents in English, corresponding by email with clients and external partners who are English-speaking only across Canada several times a day, on a daily basis.

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Why You'll Enjoy Working With Us

• A work environment where learning and development are deeply integrated into a collective pursuit of excellence

• A healthy, safe, equitable, and inclusive workplace where your potential can be freely expressed and nurtured

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring, innovative workspaces. Competitive Benefits:
  Flexible group insurance, a competitive pension plan, employee share purchase plan, vacation and personal wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

Apply Now and Take Charge of Your Career—Where Your Talent Truly Matters

Still Hesitating to Apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we'd love to get to know you

Location(s)Québec, QuébecOther Possible Location(s)Montreal, Quebec, Toronto, Ontario, Vancouver, British Columbia
Company

iA Financial Group

Posting End Date Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto  Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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