Office Administrator

For over 20 years, Triangle Kitchen & Bath Renovations has been transforming homes across Eastern Ontario with exceptional design, craftsmanship, and care. Owned and operated by Paulette Rochon and Andrew Bols, Triangle specializes in luxury kitchen and bath renovations that blend timeless design with precise installation and impeccable attention to detail.

We take pride in delivering a seamless, high-quality experience — from the first design consultation to the final reveal. Our clients trust us for our commitment to excellence, personalized service, and integrity at every stage of their renovation journey.

Triangle offers a family-friendly work environment where every team member is valued, supported, and encouraged to grow. If you take pride in quality work and enjoy being part of a close-knit, professional team — you'll feel right at home here.

1. Role Summary

As the first point of contact for clients, vendors, and partners, the Office Administrator ensures that every interaction with Triangle Kitchen & Bath reflects professionalism, warmth, and efficiency. This role manages the daily operations of the office and showroom, supports the COO with administrative and bookkeeping tasks, and plays a key role in maintaining an organized and welcoming environment that supports both client satisfaction and operational excellence.

This role is ideal for someone who enjoys working in a small, fast-paced, family-oriented team where every detail matters.

2. Key Responsibilities

• Serve as the first point of contact for all walk-ins, phone calls, and client inquiries

• Greet clients professionally and provide an exceptional first impression of Triangle Kitchen & Bath

• Explain and guide prospects through Triangle's client process

• Ensure the showroom and office are clean, organized, and ready for client visits daily

• Check and return phone messages twice daily (morning and noon), redirecting as needed

• Screen and manage phone calls and appointments for the COO

• Qualify new leads and redirect inquiries to design, operations, or production as appropriate

• Respond to and redirect incoming emails in a timely and professional manner

• Ensure client contracts are properly signed, recorded, and scanned

• Assist COO with office management tasks, including filing, ordering supplies, and scheduling

• Support financial and bookkeeping processes: scan contracts, pay invoices, prepare deposits, and enter contracts into accounting systems to support accurate job costing

• Coordinate company activities such as home shows, marketing events, and vacation schedules

• Create and send client or prospect communications through Mailerlite

• Support process improvements that enhance client experience and team efficiency

3. Required Skills & Qualifications

• Minimum 3 years of experience in an administrative or office coordination role

• Proven organizational and time management skills; ability to juggle multiple priorities and meet deadlines

• Proficiency with MS Office, Excel, QuickBooks, Mailerlite and Social Media

• Strong written and verbal communication skills

• A people person with exceptional customer service and problem-solving abilities

• Able to work both independently and as part of a collaborative team

• Demonstrated commitment to professionalism and confidentiality

4. Preferred Qualifications

• Bilingualism (English/French)

• Experience or exposure to project management or construction/renovation industry

5. Success Metrics / Performance Indicators

• Accurate and timely documentation, reporting, and data entry

• Smooth daily office operations and proactive issue resolution

• Positive feedback from clients and internal team members

• Clear communication and collaboration across departments

• Increased efficiency in administrative and support processes

* Performance reviews at 30 days; 60 days; 90 days; and then annually

6. Core Competencies

Integrity: Acts with honesty, professionalism, and respect

Accountability: Takes ownership of tasks and outcomes

Teamwork: Collaborates effectively across departments to achieve shared goals

Customer Focus: Prioritizes client satisfaction and experience at every interaction

Continuous Improvement: Seeks ways to simplify, streamline, and enhance processes

7. Work Environment

This role operates primarily from our Embrun office, with standard business hours of Monday to Friday, 8:30 a.m. – 5:00 p.m. Flexibility may be required during peak project or home show periods.

8. Compensation & Benefits

• Competitive salary based on experience $41,600 - $50,000 / year

• Paid vacation and holidays

• Professional development opportunities

• Employee discounts on cabinetry, design services, and installation for personal home projects

9. How to Apply

Submit your resume and a brief cover letter outlining your relevant experience to Please include "Office Administrator – Your Name" in the subject line.

Job Type: Full-time

Pay: $41,600.00-$50,000.00 per year

Benefits:

• Paid time off
• Store discount

Language:

• English & French (preferred)

Work Location: In person