Office Manager

About the job

At Terrace Group, we don't just move material—we keep our clients' operations running. If you're exceptional at what you do and align with our values—I Am Better Than Yesterday, I Have Authority, I Am Honorable, We Are Family—we want to meet you.

The Role

We are seeking a highly organized and motivated HR & Operations Lead to join our team. This unique and dynamic role requires a blend of Human Resources expertise, strong leadership skills, and a commitment to exceptional customer service. You will be the go-to person for people-related matters while ensuring smooth day-to-day operations and staff performance.

Terrace is looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

Key Responsibilities

1. Human Resources Generalist (Approximately 60% of time)

Employee Relations: Serve as the primary point of contact for employee inquiries, manage conflict resolution, and support a positive work environment.

Recruitment & Onboarding: Assist with full-cycle recruiting, including screening, interviewing, and conducting new hire orientation.

Performance Management: Support and administer performance review cycles, and assist leadership with disciplinary actions and improvement plans.

Policy & Compliance: Maintain and update employee handbooks, ensure compliance with all federal and provincial labor laws, and manage HR record-keeping.

Benefits Administration: Handle the enrollment and ongoing administration of employee benefits and leave management.

2. Staff Supervision & Operations (Approximately 25% of time)

Supervision: Directly supervise a small team (e.g., administrative staff, customer support representatives), including scheduling, performance coaching, and workflow management.

Training & Development: Identify training needs and coordinate/deliver necessary training programs for staff.

Operational Support: Oversee general office/department administrative functions to ensure efficiency.

3. Customer Complaint Management (Approximately 15% of time)

Complaint Resolution: Efficiently and professionally handle escalated or complex inbound customer complaints via phone and email.

Process Improvement: Track and analyze complaint data to identify recurring issues and recommend changes to improve customer experience and internal processes.

Communication: Coordinate with relevant departments to investigate issues and provide timely, comprehensive resolutions to customers.

Qualifications & Skills

Required:

• 3+ years of experience as an HR Generalist or in a similar Human Resources role.
• 1+ years of experience supervising or managing staff.
• Proven ability to handle sensitive and confidential information with discretion.
• Excellent written and verbal communication skills with a professional and empathetic approach.
• Strong knowledge of current labor laws and HR best practices.
• Proficiency with Quick Books and Google Workspace.

Preferred:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Relevant HR Certification (e.g., CPHR).
• Experience with HRIS systems and/or project management.
• Experience in customer service or complaint resolution.

Benefits

• Be a part of an amazing team with other high-performers who work hard and have a ton of fun together.
• Create a massive impact in an organization with an already strong foundation
• Help build and influence a company culture where individuals can learn & grow.
• A great base salary with a strong bonus package that rewards you for your results.
• Health Benefits

Terrace Core Values

I Am Better Than Yesterday — relentless, humble improvement—small gains that compound.

I Have Authority — own the outcome; make sound decisions.

I Am Honorable — integrity in action, especially when no one's watching.

We Are Family — we've got each other's backs and win together.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: In person