Front Office

2 weeks ago

Toronto, Ontario, Canada CEM Resorts Full time $40,000 - $70,000 per year
Position Overview

As a Guest Relations Host/Hostess, you will be the first point of contact for our guests — greeting them warmly, assisting with check-ins, and ensuring their overall experience exceeds expectations. You'll act as the bridge between our guests and various departments, handling inquiries, special requests, and feedback with professionalism and care.

This is a customer-facing role that requires excellent communication, a polished appearance, and a naturally welcoming personality.

Key Responsibilities
  • Welcome guests with a genuine smile and ensure a smooth arrival and departure experience.
  • Assist with check-ins/check-outs and provide detailed information about resort amenities, services, and local attractions.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
  • Anticipate guest needs and offer personalized assistance to enhance their stay.
  • Maintain accurate guest records and update profiles with relevant preferences or notes.
  • Support VIP arrivals, special events, and guest recognition programs.
Qualifications & Skills
  • Previous experience in guest relations, front desk, or hospitality (preferred).
  • Excellent communication and interpersonal skills.
  • A friendly, professional, and well-groomed appearance.
  • Strong multitasking and problem-solving abilities.
  • Proficiency in English; knowledge of additional languages is an asset.
  • Flexibility to work weekends, evenings, and holidays as needed.

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