Front Desk Staff

19 hours ago

Toronto, Ontario, Canada Eglinton Dental Office Full time
  1. Patient Reception and Communication:

Greet patients warmly upon arrival, manage check-ins, and ensure a welcoming and professional environment at all times.

  1. Appointment Scheduling:

Efficiently handle appointment bookings, rescheduling, and cancellations while optimizing the daily schedule for smooth patient flow.

  1. Patient Record Management:

Maintain accurate and confidential patient records, update demographic and insurance information, and ensure all documentation complies with privacy laws (e.g., PHIPA).

  1. Insurance Verification and Billing:

Verify patient insurance details, process claims, collect payments, and provide estimates for treatment costs.

  1. Coordination with Clinical Team:

Communicate effectively with dental assistants, hygienists, and dentists to ensure accurate patient flow and treatment coordination.

  1. Telephone and Email Correspondence:

Manage incoming calls and emails, respond to patient inquiries, and follow up on treatment reminders, recalls, and outstanding balances.

  1. Inventory and Office Supplies Management:

Monitor and order front-desk supplies, forms, and materials to maintain smooth day-to-day operations.

  1. Compliance and Confidentiality:

Adhere to office policies, infection control procedures, and patient confidentiality standards in accordance with RCDSO and PHIPA guidelines.

  1. Patient Experience and Retention:

Ensure a positive patient experience through professional service, follow-up calls, and handling concerns or complaints with empathy and discretion.

  1. Reporting and Administrative Support:

Prepare daily reports on patient flow, payments, and scheduling; assist the office manager with administrative duties as required.

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