Front Desk

2 weeks ago


Thornhill, Ontario, Canada Ritz Clinic Full time

Job Overview

Our Clinic, a well-established multidisciplinary healthcare clinic in Thornhill, is seeking a professional, organized, and friendly Front Desk / Medical Receptionist for a part-time position.

As the first point of contact for patients, you play a key role in creating a positive experience. Strong communication skills, administrative accuracy, and the ability to handle insurance-related tasks are essential for this role.

Front desk experience in physiotherapy, chiropractic, osteopathy, dental, or medical clinics is considered a strong asset.

Duties

Responsibilities

  • Greeting and assisting patients in a professional and welcoming manner
  • Answering phone calls and responding to inquiries
  • Scheduling appointments and coordinating with practitioners
  • Creating, organizing, and updating patient files (paper and digital)
  • Handling insurance and claim-related tasks, including:
  • Checking insurance eligibility
  • Preparing and submitting claims
  • Managing direct billing
  • Collecting documentation for MVA and WSIB cases
  • Processing payments and maintaining accurate transaction records
  • Performing administrative tasks such as scanning, filing, copying, and managing correspondence
  • Keeping the front desk and clinic environment clean, organized, and professional
  • Assisting patients with simple rehabilitation exercises (training provided)

Qualifications

  • Required:
  • Fluent in English

Strong Assets:

  • Previous front desk experience in a healthcare clinic
  • Experience with insurance claims, direct billing, MVA, and WSIB
  • Ability to speak Farsi or additional languages
  • Familiarity with appointment booking software or EMR systems
  • Strong interpersonal and communication skills
  • High attention to detail and strong organizational abilities
  • Ability to multitask and follow procedures accurately
  • Computer proficiency
  • Commitment to attending all listed shifts

Work Schedule (All shifts required)

  • Tuesday: 4:00 p.m – 7:00 p.m
  • Wednesday: 7:30 a.m – 11:00 a.m
  • Thursday: 4:00 p.m – 7:00 p.m
  • Friday: 8:30 a.m – 12:00 p.m
  • Saturday: 10:00 a.m – 3:30 p.m

Job Types: Part-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 19 per week

Benefits:

  • On-site parking

Work Location: In person


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