Front Desk
2 weeks ago
Job Overview
Our Clinic, a well-established multidisciplinary healthcare clinic in Thornhill, is seeking a professional, organized, and friendly Front Desk / Medical Receptionist for a part-time position.
As the first point of contact for patients, you play a key role in creating a positive experience. Strong communication skills, administrative accuracy, and the ability to handle insurance-related tasks are essential for this role.
Front desk experience in physiotherapy, chiropractic, osteopathy, dental, or medical clinics is considered a strong asset.
Duties
Responsibilities
- Greeting and assisting patients in a professional and welcoming manner
- Answering phone calls and responding to inquiries
- Scheduling appointments and coordinating with practitioners
- Creating, organizing, and updating patient files (paper and digital)
- Handling insurance and claim-related tasks, including:
- Checking insurance eligibility
- Preparing and submitting claims
- Managing direct billing
- Collecting documentation for MVA and WSIB cases
- Processing payments and maintaining accurate transaction records
- Performing administrative tasks such as scanning, filing, copying, and managing correspondence
- Keeping the front desk and clinic environment clean, organized, and professional
- Assisting patients with simple rehabilitation exercises (training provided)
Qualifications
- Required:
- Fluent in English
Strong Assets:
- Previous front desk experience in a healthcare clinic
- Experience with insurance claims, direct billing, MVA, and WSIB
- Ability to speak Farsi or additional languages
- Familiarity with appointment booking software or EMR systems
- Strong interpersonal and communication skills
- High attention to detail and strong organizational abilities
- Ability to multitask and follow procedures accurately
- Computer proficiency
- Commitment to attending all listed shifts
Work Schedule (All shifts required)
- Tuesday: 4:00 p.m – 7:00 p.m
- Wednesday: 7:30 a.m – 11:00 a.m
- Thursday: 4:00 p.m – 7:00 p.m
- Friday: 8:30 a.m – 12:00 p.m
- Saturday: 10:00 a.m – 3:30 p.m
Job Types: Part-time, Permanent
Pay: $19.00-$23.00 per hour
Expected hours: 19 per week
Benefits:
- On-site parking
Work Location: In person
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