Front Desk

21 hours ago


Thornhill, Ontario, Canada Ritz Clinic Full time $18,000 - $23,000 per year

Job Overview

Our well-established multidisciplinary healthcare clinic in Thornhill is seeking a highly experienced Front Desk / Medical Receptionist for a part-time position.

Only applicants with prior experience working in a healthcare clinic (physiotherapy, chiropractic, massage, osteopathy, dental, or medical) will be considered.

As the first point of contact for patients, you play a key role in creating a positive experience. Strong communication skills, administrative accuracy, and the ability to manage insurance and claim-related tasks are essential.

Responsibilities

  • Greeting and assisting patients in a professional and welcoming manner
  • Greet and assist patients with bookings, cancellations, and general inquiries
  • Answering phone calls and responding to inquiries
  • Scheduling appointments and coordinating with practitioners
  • Managing daily scheduling using the Universal Scheduling System
  • Creating, organizing, and updating patient files (paper and digital)

Insurance & Claims Handling:

  • Checking insurance eligibility
  • Preparing and submitting claims
  • Processing insurance-related claims accurately
  • Managing direct billing
  • Processing payments and maintaining accurate transaction records

Administrative Tasks:

  • Scanning, filing, copying, and managing correspondence
  • Supporting clinicians with administrative needs
  • Maintaining a clean, organized, and welcoming front desk environment
  • Assisting patients with simple rehabilitation exercises (training provided)

Qualifications

Required:

  • Significant experience working in a rehabilitation clinic(physiotherapy, chiropractic, massage, osteopathy, dental, or medical)
  • Fluent in English
  • Excellent communication, problem-solving, and customer service skills
  • Strong attention to detail and ability to multitask in a busy clinical environment
  • Ability to work independently with minimal supervision

Strong Assets:

  • Previous front desk experience specifically in a healthcare setting
  • Experience with insurance claims, direct billing.
  • Ability to speak Farsi or additional languages
  • Strong organization and computer proficiency
  • Reliability and commitment to attending all scheduled shifts

Work Schedule (3-5 shifts in week are required)

  • Tuesday: 4:00 p.m – 7:00 p.m
  • Wednesday: 7:30 a.m – 11:00 a.m
  • Thursday: 4:00 p.m – 7:00 p.m
  • Friday: 8:30 a.m – 12:00 p.m
  • Saturday: 10:00 a.m – 3:30 p.m

Job Types: Part-time, Permanent

Pay: $18.00-$23.00 per hour

Benefits:

  • On-site parking

Work Location: In person


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