Guest Service Agent

2 weeks ago

Vancouver, Canada Best Western Plus Vancouver Airport Hotel Full time

**Overview**
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. As the first point of contact for visitors, you will play a crucial role in ensuring their stay is comfortable and enjoyable. This position requires strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently. A background in hotel operations or front desk experience is highly desirable.

**Responsibilities**
- Greet guests upon arrival with a warm and welcoming demeanor.
- Handle check-ins and check-outs efficiently while ensuring all guest information is accurately recorded.
- Manage reservations, including modifications and cancellations, using multi-line phone systems.
- Address guest inquiries and resolve issues promptly to enhance their experience.
- Provide information about hotel services, local attractions, and amenities.
- Maintain the front desk area in an organized and professional manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of customer service at all times.

**Requirements**:

- Previous experience in hospitality or hotel front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- Excellent organizational skills with attention to detail.
- A positive attitude and the ability to work well under pressure in a fast-paced environment. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests

**Job Types**: Full-time, Part-time

Pay: $17.85-$20.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

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