Guest Service Agent

13 hours ago

Vancouver, Canada OPUS Vancouver Full time

As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure. Ensuring they have a memorable experience with us by making emotional connections with them.

**Responsibilities**:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
- Handle guest requests effectively and promptly
- Complete shift checklist and pass-on important information
- Cash handling which includes currency exchange and balancing a float
- Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
- Serve as sales agent promoting and up-selling hotel services
- All other duties as assigned

**Requirements**:

- Previous Front Desk experience preferred
- Valid BC drivers license preferred
- Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays.
- Must possess basic computer skills.
- Excellent knowledge of the city, including local events, restaurants, shopping and attractions.
- Professional appearance and excellent grooming
- A passion for Guest Service and a skill for anticipating guest needs
- Ability to work in a team environment
- A strong grasp of the English language in both verbal and written forms is mandatory.
- Applicants must have permission to work in Canada.

**Knowledge, Skills, and Abilities**:
**Job Types**: Full-time, Part-time, Permanent

Pay: $24.50 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Guest Service Agent

    7 days ago

    Vancouver, Canada Best Western Plus Vancouver Airport Hotel Full time

    **Overview** We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. As the first point of contact for visitors, you will play a crucial role in ensuring their stay is comfortable and enjoyable. This position requires strong customer service skills, attention to detail,...

  • Guest Service Agent

    5 days ago

    Vancouver, Canada Grand Park Hotel Downtown Full time

    **Overview** **Responsibilities**: - Greet guests upon arrival and ensure a smooth check-in process - Assist guests with inquiries, requests, and provide information about hotel amenities and local attractions - Handle reservations, cancellations, and room assignments efficiently - Utilize phone systems and hotel software to manage guest bookings and...

  • Guest Services Agent

    5 days ago

    Vancouver, Canada Days Inn Vancouver Downtown Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions - Manage reservations and room assignments to optimize...

  • Guest Services Agent

    2 weeks ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    As member of Hotel BLU Vancouver Front Office team, the Guest Services Agent plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. - Welcoming guests in a professional, warm, friendly, and efficient manner - Being proactive to guests’ needs and wants,...

  • Hotel Guest Service Agent

    2 weeks ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    2 weeks ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    13 hours ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    2 weeks ago

    Vancouver, Canada Vancouver Marriott Pinnacle Downtown Hotel Full time

    **Live Fully at Marriott International - #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. **Vancouver Marriott Pinnacle Downtown Hotel** located at **1128 W Hastings St**, **Vancouver**, **BC**, **V6E4R5 **is hiring a...

  • Full-time Guest Services Agent

    4 days ago

    Vancouver, Canada The Como Hotel Full time

    **Job Title**: Full-time Guest Services Agent **Location**: The Como Hotel - 1825 Comox St, Vancouver, BC **Employment Type**: Full-time 40 hours /week Must be currently residing in BC and legally able to work in Canada. **Job Overview**: The Como Hotel is seeking a friendly, organized, and service-oriented Full-Time Guest Services Agent to support our...

  • Guest Services Agent

    1 week ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...