Guest Services Agent

2 days ago

Vancouver, Canada Level Full time

We are seeking a Guest Service Agent to join are team at the Level Hotel in Downtown Vancouver. The Guest Service Agent will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

**About the Company**:
Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and soon-to-be, Seattle.

**Essential Duties and Responsibilities**:

- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Complies with Work Rules and Standards of Conduct.
- Works harmoniously and professionally with co-workers and supervisors.
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- Stores and retrieves guest luggage and packages.
- Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

**NON-ESSENTIAL FUNCTIONS**:

- Assists with responsibilities and duties in the absence of, or due to heavy volume, in lobby coverage.
- Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

**Perks & Benefits**:

- Competitive pay & a Comprehensive Benefit Package.
- Benefits include company paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team building events
- Local discounts to restaurants, clothing stores, personal training
- Free access to a fully equipped gym
- Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
- In Vancouver, Chicago, Los Angeles, and Seattle
- We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please._

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