Guest Services Agent

7 days ago

Vancouver, Canada Days Inn Vancouver Downtown Full time

Job Summary:
**Responsibilities**:

- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions
- Manage reservations and room assignments to optimize occupancy and revenue
- Address guest concerns and resolve issues promptly to ensure guest satisfaction
- Operate phone systems, handle incoming calls, take messages, and transfer calls as needed
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience

**Skills**:

- Previous experience in a front desk or hospitality role preferred
- Strong customer service skills with the ability to handle various guest situations tactfully
- Proficiency in phone etiquette and handling multiple phone lines
- Bilingual or multilingual proficiency is a plus
- Knowledge of guest services principles and practices
- Ability to work in a fast-paced environment while maintaining attention to detail

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.

**Job Types**: Full-time, Seasonal
Contract length: 5 months

Pay: $19.74 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Employee assistance program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Holidays

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- Hospitality: 1 year (required)

Work Location: In person

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