Guest Services Agent

There is an opportunity for a guest services agent to join our team in Vancouver. The Guest Services Agent is responsible for delivering hospitality to registering hotel guests and residential tenants by managing reservations and providing information about rooms, rates, and amenities.

**About the company**:
**LEVEL**

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and soon-to-be, Seattle.

**About you**:
Do you enjoy interacting with a variety of people? We are looking for an outgoing person who is customer oriented and who loves to deliver excellence in service. Be part of a team who has fun at their job and delivers a 5-star experience.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Be sufficient in all programs required to manage hotel and residential desk needs.
- Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- Ensures an efficient reception experience for guests, including check in/out, logging maintenance requests, and complete audit procedures.
- Communicates with Front Office Manager any relevant feedback from guests and/or other departments.
- Communicates effectively with property management team.
- Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.
- Strong written and verbal communication skills for team and guest interactions.
- Ability to multitask in a fast-paced high volume environment.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Coordinates the storage room by storing and retrieving guest luggage and packages.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
- Provides basic trouble-shooting support for in-room hotel services such as Internet, TV, movies, and internet service.
- Works closely with Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
- Communicates closely with housekeeping and maintenance teams to ensure that our guests needs are prioritized to provide the best guest experience possible.
- Performs other duties are required.

**Summary of Qualifications & Requirements**:

- High School Degree or equivalent
- Front Office/Concierge experience in hotel, residential or customer focused industry
- Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
- Must have excellent customer service and interpersonal skills
- Excellent oral and written communication skills
- Ability to work well within a team

**Onni/Level Perks & Benefits - CANADA**
- Competitive pay & a Comprehensive Benefit Package.
- Benefits include company paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team building events
- Local discounts to restaurants, clothing stores, personal training
- Free access to a fully equipped gym
- Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
- In Vancouver, Chicago, Los Angeles, and Seattle
- We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please._