Hotel Guest Service Agent

5 days ago

Vancouver, Canada The Sylvia Hotel Full time

The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to maintain the daily tasks in a busy fast paced hotel.

DUTIES AND RESPONSIBILITIES:

- Portray a friendly, positive attitude and body language
- Greet guests with a smile and answer their questions as required
- Check in and check out guests
- Cash handling
- Anticipate guests needs, respond promptly and acknowledge all guests however busy
- Correspond with previous shift regarding any issues needing attention
- Oversees the day to day hotel operations and will be responsible for executing a flawless guest experience from check in to check out
- Assist in managing all 3rd party booking systems
- Contributes and supports the overall strategic goals and objectives
- Ensures the safety and security of the hotel staff and guests
- Check and investigate any unresolved matters from the day
- Accurate reservation taking
- Weekend and evening shifts are required

QUALIFICATIONS:

- Hospitality experience
- Excellent knowledge of the city, including local events, restaurants, shopping and attractions.
- Strong communication skills in English, both written and verbal essential
- Excellent customer service and communication skills, both verbal and written.
- Computer proficiency
- Demonstrates good judgement, common sense and quick thinking
- Shift flexibility

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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