Guest Service Agent
1 week ago
**Overview**
**Responsibilities**:
- Greet guests upon arrival and ensure a smooth check-in process
- Assist guests with inquiries, requests, and provide information about hotel amenities and local attractions
- Handle reservations, cancellations, and room assignments efficiently
- Utilize phone systems and hotel software to manage guest bookings and requests
- Address guest concerns promptly and escalate issues as needed to ensure guest satisfaction
- Maintain a neat and organized front desk area
**Experience**:
- Previous experience in a hospitality or customer service role is preferred
- Proficiency in multiple languages is a plus (Bilingual/Multilingual)
- Familiarity with front desk operations and hotel procedure
- Excellent communication skills and phone etiquette
- Strong customer service orientation with a focus on exceeding guest expectations
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests
**Job Types**: Full-time, Part-time
Pay: $18.00-$20.00 per hour
**Benefits**:
- Company events
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
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