Guest Service Agent

3 days ago


Vancouver, Canada Grand Park Hotel Downtown Full time

**Overview**

**Responsibilities**:

- Greet guests upon arrival and ensure a smooth check-in process
- Assist guests with inquiries, requests, and provide information about hotel amenities and local attractions
- Handle reservations, cancellations, and room assignments efficiently
- Utilize phone systems and hotel software to manage guest bookings and requests
- Address guest concerns promptly and escalate issues as needed to ensure guest satisfaction
- Maintain a neat and organized front desk area

**Experience**:

- Previous experience in a hospitality or customer service role is preferred
- Proficiency in multiple languages is a plus (Bilingual/Multilingual)
- Familiarity with front desk operations and hotel procedure
- Excellent communication skills and phone etiquette
- Strong customer service orientation with a focus on exceeding guest expectations

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.00 per hour

**Benefits**:

- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person


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