Clinic Office Manager

**Position Type**: Full Time

**Department**: PerCuro Clinical Research

**Work Location**: Vancouver Island

**Work Arrangement**: On-Site

**Work Hours**: Standard Business Hours Monday to Friday

**Travel Required**: Yes - Within Vancouver Island

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with several locations
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- PerCuro ( Latin for “ultimate healing”) Clinical Research is committed to the provision of effective treatments in a safe and supportive environment. Collaborating with physicians and other health care professionals, we endeavor to provide the highest level of care to those affected by life-altering diseases supporting patients and families alike

**The Opportunity**:
**A Day in the Life (Roles & Responsibilities)**:

- Oversee clinic process workflow including scheduling, billing/oversite, documentation, and records management.
- Partner with Learning & Development team to coordinate onboarding of new hires, maintain and update training materials, and identify learning opportunities or training gaps.
- Oversee and facilitate orientation and on-boarding for new team members by ensuring each staff member is set up for success with education for their role, responsibilities, and PerCuro and Sentrex core values.
- Facilitate clinic-specific training and work instructions.
- Consistently provide management and coaching of staff through regular one-on-one meetings, probationary check-ins, quarterly reviews, annual performance reviews, recognition and constructive feedback as required.
- Review workflow management and, collaboratively with staff, identify opportunities for operational efficiencies within the clinics.
- Oversee the day-to-day operations of clinics regarding patient care, and management of clinic staff. Act as an extension to the People & Culture team in rolling out HR related initiatives.
- Establish best practices for an exceptional patient service environment in which all patients and staff are treated with dignity and respect.
- Monitor and ensure effective, consistent patient care is delivered at clinics and operational flow enables timely and excellent patient care.
- Provide infusion enrollment support for Duncan, Courtenay and Campbell River including all tracking follow up
- Facilitate the transition of people and clinic processes from beginning to final stage of integration into Sentrex, acting collaboratively with PerCuro and Sentrex leaders.
- Understand, perform, and manage all issues in a manner that is consistent with the values, vision, and mission of the business.
- Ensure a continuous improvement culture is established and encouraged.
- Provide additional support with other duties or projects as may be relevant to this role.
- Additional duties as determined by the manager.
- Oversee coverage for all staff vacation requests (final approval by Operations Manager) and arrange coverage for staff illnesses

**What you need to ensure you are set up for success**:

- Post secondary education an asset. Otherwise, equivalent relevant experience within a medical environment.
- Minimum of five years operations and leadership experience preferred.
- Focus on attention to detail in all areas of work.
- Ability to work in flexible, fast paced environment with multiple priorities.
- Handle highly confidential information and maintain privacy and confidentiality.
- Exceptionally skilled in working with people from various backgrounds and experiences by being highly adaptable, willing to learn, and motivated to lead others to following Continuous Improvement Processes.
- Ability to build effective working relationships with colleagues and management.
- Excellent oral and written communication skills.
- Have a working knowledge of LAN network and be able to provide Tier One support.
- High level knowledge and comfort with Microsoft Office suite

**What makes you a great fit for this team**:

- Your commitment to providing a high level of service to your internal and external teams and patients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

**PerCuro Clinical Research is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members