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Restaurant General Manager
2 weeks ago
Company Description
Loop Line Wine & Food is bringing modern and classic wines to the Christie & Dupont neighbourhood. A wine bar and bottle shop in one, these wines can be enjoyed on site or at home.
Loop Line focuses on small producers, who strive to make wines in a sustainable way. That same ethos extends to other products that we carry, and how we run the wine bar and bottle shop.
JOB SUMMARY
QUALIFICATION STANDARDS
Education and Experience:
- 4 years previous experience in restaurant operations, ideally in wine focused environment
- Previous retail experience an asset
- Strong understanding of customer service & training skills
- Strong understanding of Wine, as well as other alcoholic beverages
- Comfortable with computers (Microsoft Word, Excel, Outlook) and point of sale system (Touch Bistro) experience a plus
- WSET I, II, III an asset
- CAPS an asset
- Smart Serve
**Requirements**:
- Availability to work evenings, weekends and some holidays
- Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Works well in fast paced environment
- Maintains composure and objectivity under pressure
- Effective in handling problems in the workplace
- Effective at listening to, understanding, the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data
DUTIES & FUNCTIONS
Leadership
- Lead employees by example, conveying a positive attitude, enthusiasm and pride in your work
- Approach encounters with guests and employees in a gracious, attentive, courteous and service-oriented manner
- Take part in keeping Loop Line clean; cleanliness is everyone’s responsibility
- Maintain high standards of personal appearance and grooming
- Coaching, counselling and conducting performance appraisals for employees
- Plan and implement regular on-going training sessions for staff
- Supervise service operations by being ‘on the floor’ in the wine bar and bottle shop during peak business periods (love working the floor and engaging with guests)
- Perform duties of all food and beverage service staff in high traffic periods and to ensure procedures and quality standards are met
- Build relationships with guests and staff
- Demonstrate a genuine passion for wines & food, along with spirts and beers
- Enforce all food and beverage service policies
- Conduct pre-shift meetings
- Plan and manage all private events
Portfolio Design & Execution
- Develop the beverage retail, BTG and bottle wine & beverage program and have input in the food program
- Build relationships with suppliers to ensure we’re in the loop on products & trends
- Responsible for all inventory reporting for both Bottle Shop & Wine Bar
Sales & Marketing
- Ordering, pricing, stocking and creatively displaying all products in retail areas
- Planning and hosting tastings and special functions
- Recommend special projects/promotions and execute them
- Collaborate with the marketing team to increase consumer awareness
- Work with marketing to ensure consistent content for social media platforms
- Updates to website, as needed
Operations
- Keep fiscal responsibility in mind when making all business decisions
- Comply at all times with standards and regulations to encourage safe and efficient operations
- Create bi-weekly staff schedule
- Answer all guest complaints and suggestions
- Ensuring compliance with all provincial liquor laws, and city health department guidelines
- Monitor and control all beverage & food ordering and sales
- Monitor and control all inventories associated with online, bottle shop and wine bar
- Reconciliation of weekly sales and other reporting as needed
- Maintain sanitary conditions in all dining, kitchen and bar areas
- Order equipment, supplies, liquor, beer and wine; and maintain inventory control
- Ensure maintenance inspections
- Attend meetings as required by management
- Perform other duties as required
**Job Types**: Full-time, Permanent
**Salary**: $59,000.00 per year
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus pay
