Management - Franchise Support Advisor

Job description
- Franchise Support Advisor

With over 30 years of success, Spirit of Math is an innovative leader in after-school mathematics education for high-performing students. Located at more than 40 campuses across Canada. From our after-school classes and campuses to our expanding series of math workbooks and training for educators, Spirit of Math is changing the equation for inquisitive minds around the world.

**Role Summary**:
Franchise Support Advisor is responsible for the front-line support to franchisees on quality standard, compliance and expansion plans to influence growth. Franchise Support Advisor plays an important role in market messaging and collaboration through leadership and the ability to influence positive outcomes. This position is also responsible for the overall
management and execution of the policies and procedures to provide a comfortable environment for the customer and is able to connect with the internal and external customer. The Franchise Support Advisor serves as the primary link between the individual locations and the Head Quarters with multiple departments. This is an in person opportunity with up to 40% weekly travel to individual franchise locations within GTA area.

**Work Values. This individual should value**:

- This person should be detail oriented with high attention to detail and excellent organization skills.
- This person should be able to work independently as well as part of a group.
- This person must have strong communication skills. This person must be a high performer who can execute on activities.

**Education**:

- Bachelor’s Degree or higher with a focus on Education or business preferred

Detail Responsibilities.
- Regular contact with all locations/Franchisees
- Staying aware of the individual needs of each location
- Weekly performance teacher standard coaching
- Monitoring compliance with operational education standards and marketing standards
- Business Standards includes but not limited to facility inspections and pre-opening inspections
- Facilitates Audits
- Regular reporting to Home Office on the status of locations
- Up to 40% weekly travel to individual franchise locations within GTA area
- Flexibility on the work hours including weekends and evenings when needed
- Provide input to Operations regarding recommended improvements to operations and education standards and procedures within the system.
- Participate in annual conventions, seminars or business meetings, and attend franchise grand openings, as directed.
- Send weekly notes about regular cycles, as well as e
- mails reminding franchisees about upcoming events, deadlines, and other important news.
- Work with Franchise to provide the Financial information according to franchise agreement
- Collect and assist with review of required documents, as specified in the Franchise Agreement and/or the Operations Manual
- Plan and execute quarterly training and meetings, including assisting with the annual conference
- Maintain organized files on each franchise
- Confirm review and follow up fulfillments needs

Please note, our school has the right to reinstate a mandatory COVID-19 policy. As such, If this policy is reinstated, applicants that receive a conditional offer of employment from Spirit of Math Schools Inc. will be required to provide proof of full vaccination with a Health Canada approved vaccine. Spirit of Math Schools Inc. will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to medical or protected grounds under applicable Human Rights legislation.

To promote cooperation, inspire confidence, and release the genius in every child.