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Medical Receptionist

2 weeks ago

Airdrie, Canada Aspire Care Clinic Full time

**Join Our Team at Aspire Care Clinic**

**About Us**:
Located in the heart of SE Airdrie, Aspire Care Clinic is a vibrant and growing dermatology-focused practice led by Dr. Charles Wang, a dedicated family physician with a passion for skin health and aesthetic medicine. We pride ourselves on delivering safe, effective, and compassionate care through both medical and cosmetic services that help our clients look and feel their best.

**We're Hiring: Front Desk Receptionist & Referral Coordinator**

**Key Responsibilities**:

- **Warm and Professional Frontline Service**: Greet all clients and visitors with a welcoming attitude, in person and over the phone, ensuring a positive and professional first impression.
- **Clinic Environment**: Help maintain a clean, organized, and inviting atmosphere that reflects our high standards of care.
- **Referral Coordination**: Manage incoming referrals through our EMR system. Triage referrals based on urgency, route them to the appropriate provider, and ensure timely follow-up with referring clinics and patients.
- **Appointment Management**: Coordinate booking and follow-up for medical and aesthetic appointments, supporting smooth patient flow throughout the day.
- **Digital Communication**: Respond to online inquiries and internal messages efficiently, ensuring prompt communication with the medical and cosmetic teams.
- **Product & Service Knowledge**: Have a working understanding of our medical-grade skincare lines and cosmetic treatments to assist clients and support clinic promotions.
- **Customer Support**: Resolve client concerns or direct them appropriately with empathy and discretion.
- **Administrative Support**: Assist with general reception duties including filing, scanning, EMR data entry, supply management, and team coordination.

**What We’re Looking For**:

- **Industry Familiarity**: Experience in a medical office or aesthetics clinic is preferred; understanding of skin-related referrals is an asset.
- **Strong Communication Skills**: Clear, friendly, and professional verbal and written communication.
- **Social Media Insight**: Ability to help with clinic posts and engagement (optional but valued).
- **Multitasking & Attention to Detail**: Thrive in a fast-paced environment, managing tasks efficiently without sacrificing accuracy.
- **Team-Oriented & Independent**: A proactive, reliable team player who can also work independently to solve problems and support the clinic’s daily operations.

**Why Join Aspire Care?**

At Aspire Care Clinic, we offer more than just a job—we provide the opportunity to be part of a collaborative, purpose-driven team that makes a real difference in our community. You'll work in a supportive environment where your ideas and efforts are valued. As we continue to grow and expand our services, there is room for you to grow with us.

**Ready to apply?**
Please submit your resume and a brief cover letter highlighting why you're a great fit for this hybrid Receptionist/Referral Coordinator role.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- On-site parking
- Paid time off
- Store discount

**Education**:

- Secondary School (preferred)

Work Location: In person