Account Representative

**The Opportunity**

Do you have the ability to build strong business relationships and identify opportunities to increase product performance? If yes, this might be a great opportunity for you

WCLC is currently looking to add an **Account Representative** in the **Northwest** Jurisdiction of our Video Lottery Division. This position is hybrid remote role and will be responsible for the northwest portion of the province while travelling to stakeholders. This division manages the operation of Video Lottery Terminals (VLTs) at licensed liquor retailers in the province of Saskatchewan and is looking for an individual who is a self-starter and has a strong proficiency in working independently to meet service delivery targets and deadlines.

The role of Account Representative requires that the incumbent travels to the VLT vendor sites within their assigned jurisdiction, and some overnight travel is required.

**Key Accountabilities and Responsibilities**
- Establish and maintain productive, long lasting business relationships with key personnel at VLT retail locations within an assigned territory. Identify retailer needs, issues and opportunities.
- Utilize and leverage your professional relationship to advise stakeholders to maximize revenue, optimize product placement, and ensure program objectives are met.
- Leverage a collective and collaborative approach to identifying and resolving operational issues
- Educate and engage retailers to adopt program vision, industry best practices and to positively affect retailer behavior to maximize revenues.
- Manage account performance through:
- Ownership of optimal VLT floor layouts;
- Strategic terminal positioning and placement;
- Development and delivery of sales reviews;
- Providing enhanced sales analysis and insights;
- VLT Site Contractor trainings;
- Open and transparent communication with all stakeholders of the program.
- Create retailer engagement of the value proposition of electronic gaming to drive revenue, traffic, consumer loyalty
- Use comprehensive organizational knowledge to appropriately escalate high severity requests.
- Establish and enhance relationships with internal and external stakeholders
- Other duties and projects as assigned

**Qualifications**
- Post-secondary education in a related field is considered an asset
- 3+ years of client service experience preferred
- Customer centric mindset with a passion for delivering exceptional service
- Excellent organizational and time management skills to meet tight deadlines
- Ability to develop and self-manage an optimal vendor site visit schedule
- Detail oriented with a strong administrative foundation to prioritize responsibilities and tasks
- Excellent written and verbal communication skills
- Able to work both independently and collaboratively
- Strong listening skills to facilitate issue resolution
- Strong analytical, problem-solving and decision-making skills
- Proven leadership skills including working with a variety of people at all levels of business
- Familiarity with Microsoft Office including Excel
- Adaptable to changing work requirements based on stakeholder needs

**Who we are**

WCLC’s VLT division is contracted by LGS (Lotteries and Gaming Saskatchewan) to manage and operate VLTs in Saskatchewan. The VLT division operates 4,200 VLTs across the province, and WCLC provides training, installation, and maintenance of the VLTs, as well as a central operating system.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries - at retail and online - and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams. We’d love to talk to you about how you fit into that.

We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.