Office and Administrative Support

**COME GROW WITH US**
- Are you interested in joining “A great workplace” where you _ **Trust** _the people you work for, have _**Pride** _in what you do, _ **Enjoy** _the people you work with and can be a _ **Difference Maker**_?_

**If so, get ready to take your career to the next level**

**ABOUT US**:
Dowler-Karn has been serving our customers in Southwestern Ontario since 1943. As part of the McDougall Energy Inc. Group, Dowler-Karn distributes energy products (propane, Esso fuels & MOBIL lubricants) to meet the needs of a broad spectrum of customers, including residential, agriculture and commercial.

Our success is driven by an uncompromising commitment to provide the highest quality customer service to each and every customer. We recognize that our employees are our most valuable resource and offer opportunities for development for personal and career growth.

**ABOUT THE OPPORTUNITY**:
We are currently looking for an experienced **Office and Administrative Support **person to join our team in our **St. Thomas** operation. Reporting to the Branch Manager, this position is responsible for:

- Providing excellent customer service, building quality relationships with customers.
- Answering and managing all incoming calls on a busy phone system.
- Greeting customers and discussing the services required or providing information regarding the benefits of our services.
- Ensuring all customer enquiries are addressed and handled professionally and diplomatically, leaving the customer with a positive resolution.
- Collaborating with customers and other departments / branches to ensure full customer satisfaction with the company's products and services.
- Maintaining a high level of product and service knowledge, including propane, fuel and lubricant operations.
- Accepting and processing customer payments; provide information about electronic payment options.
- Processing payables through third-party payment systems.
- Assisting in pricing activities related to current customer accounts.
- Maintaining professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. Adapt communication style in order to deliver information effectively to a range of individuals.
- Perform other administrative assigned tasks and duties necessary to support branch operations.
- Provide coverage for other employees on vacation or other leaves of absence.

**ABOUT YOU**:

- Minimum of a grade 12 diploma, although post-secondary or administrative experience would be considered an asset.
- Strong organizational, administrative and customer service skills along with as a front
- line customer service person.
- Above average comfort level with computers, including MS Office functions.
- Excellent listening skills; able to effectively communicate both verbally and in writing.
- Superior telephone manners and strong interpersonal skills.
- Personable and confident individual with strong quantitative, critical thinking and troubleshooting skills.
- Strong attention to detail and a willingness to learn.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Ability to respond quickly in a dynamic and changing environment.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Ability to quickly pick up product and service knowledge and communicate effectively to customers.
- Ability to work well individually or as part of a team.
- ** Must be able to participate in a Saturday morning shift on a rotating basis **_

**WHAT YOU GET**:

- **Competitive compensation**:

- **3 weeks paid vacation**:

- **Company paid Health and Dental Benefits**:

- **Employer matched RRSP**:

- Employee and Family Assistance Program (EFAP)
- Opportunity to achieve career growth

**TO APPLY**:
Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest.

Dowler-Karn, A Division of McDougall Energy, is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodations, please notify us, and we will work with you to meet your needs.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Office and Administrative: 1 year (required)

Work Location: In person