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Billing Administrator

2 weeks ago

Dartmouth, Canada Kal Tire Full time

Are you excited about taking on a key role as a Billing Administrator, overseeing billing and retreads? You'll centralize information, review work orders, contact customers, and create invoices—all while keeping a sharp eye on detail and delivering top-notch service quickly. If you're organized and ready to make an impact, this is the job for you

**Key Highlights of this role**
- Strong communication skills and a willingness to learn for enhanced customer interactions.
- Passion for the automotive industry to build rapport and promote product knowledge.
- Effective resolution of customer concerns to ensure satisfaction.
- Willingness to be cross-trained for increased versatility and team contribution.

**Why Kal Tire?**
- Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement.
- Structured work schedule, supportive and safe work environment, career growth and development.
- This position initially pays $19.06 per hour. We offer a clear path for career advancement with wage increases along the way.

**Day to Day Responsibilities**
- Contact customers to fill in any missing mandatory information whenever necessary.
- Produce the invoices that will be sent to customers and accurately bill customers within 48 hours of work completed.
- Communicate with Service Technicians on work orders and work completed.
- Review Service Technician notes for additional information and ensures the work order reflects the Service Technician's actual work.
- Work with a variety of software programs. e.g. Microsoft Office.
- Extensive office experience in national billing accounts.

**Qualifications and Success**
- Grade 12 or GED equivalent
- Valid driver's licence.
- Experience in an administrative support function, including answering phones, providing customer service and problem-solving.
- Experience with purchase orders, invoicing, account reconciliations or other AP/AR functions and providing excellent customer service is an asset.
- Ability to work independently and without supervision in a fast-paced environment.
- Well-developed communication, interpersonal, project management and time management skills are a must.
- Excellent interpersonal and customer service skills.
- Contribute to an upbeat and safe atmosphere in the workplace.

**Our Inclusive Culture**

**Hiring Process