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Junior Technical Support

2 weeks ago

Bedford, Canada Municipal Group of Companies Full time

Led by Dexter Construction, the largest heavy civil contractor in Atlantic Canada, The Municipal Group of Companies is the corporate entity comprised of numerous diversified business units across many industries. Accumulating 4000+ employees, our services have grown to include several key areas of expertise mainly in heavy civil construction, mining services, environmental services, transportation, and courier services. We are currently seeking a determined, skilled individual with the expertise of a **Junior Technical Representative**to join our team in **IT** based out of Bedford, NS.

**Job Summary**:
The Junior Technical Representative will be a part of a team that supports complete end to end resolutions for 2000+ users and their arising IT issues. The Helpdesk enables both remote and deskside users, where you solve a vast array of hardware and software issues.

**Primary Duties and Responsibilities**:

- Provide basic technical phone and walk-in support and capture user tickets in our company portal;
- The setup and distribution of Hardware/Software for a variety of users (Laptops, Phones, Tablets, etc.);
- Provide general customer service to a variety of users;
- Work together with a team to solve company-wide obstacles;
- Other duties as required.

**Required Knowledge, Skills, Abilities, Education, and Experience**:

- Proficient on a Windows computer, Apple iPhone, and tablet;
- Must have strong organizational skills and be able to effectively multitask in a fast-paced environment;
- Ability to communicate effectively and professionally;
- Strong oral and written communicating skills; able to communicate with all levels of staff, management, and executive;
- Persuasion skills, public speaking, and negotiation skills;
- High attention to detail, with pride, passion, professionalism, and accountability.

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bedford, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Work Location: In person