Technical Communication Specialist

Technical Communication Specialist / Bedford, Nova Scotia

INNOVASEA / Aquatic Solutions Built for Life

As a recognized leader in environmental monitoring and fish tracking technologies, Innovasea provides work-anywhere solutions that scientists around the world count on for real-time insights. We optimize our advanced acoustic telemetry tools and consulting services to shorten the paths from data collection to conclusion, observation to discovery, and detection to protection.

**Role and Responsibilities**

Are you a skilled communicator ready to sink your teeth into a new technical field? Are you driven to capture complex concepts with clarity, creating expertly tailored content for your audience's needs? Are you curious and innovative, with an interest in science and the conservation of our planet's aquatic resources?

Primary areas of responsibility include
- Gaining a deep technical understanding of Innovasea's fish tracking hardware and software products and services, and translating complex information into clear, concise end-user content
- Research, outline, write, and edit customer-facing product documentation, including user manuals, how-to guides, FAQs, online help, UI copy, and product onboarding content
- Research and write content for customer self-serve channels such as Support website knowledge base, software release notes, and video scripts
- Working with the Customer Education Specialist to create visuals to be included in technical manuals and other instructional content
- Maintaining and updating product user guides in MS Word; migrating Word content into MadCap Flare
- Creating scripts for video tutorials; screen-capturing end-user processes and tasks performed in Innovasea software
- Evaluating current content and developing innovative methods for improving scalability and usability
- Working with the Customer Education Specialist and Customer Engagement Coordinator:

- Ensuring all customer education content adheres to corporate brand guidelines
- Ensuring consistent and cohesive format and voice across all documentation; standardizing content across platforms and media
- Developing customer training materials, including acoustic telemetry workshop content
- Developing product onboarding and new feature instructional content in support of Customer Success campaigns and initiatives
- Collecting feedback through customer-facing staff to update and improve existing content
- Providing product usability feedback to Product Management and Product Development teams
- Maintaining records and files of work and revisions using approved version control systems
- Ensuring internal product reference pages are up to date for ease of access to current product information for customer-facing teams

Education

Bachelor's degree in technical writing, communications, or a related technical field. An equivalent combination of education and experience will be considered in lieu of a degree.

Required Skills and Experience
- 5+ years of proven experience in writing technical documentation such as user guides, quick reference guides, tool tips, onboarding instructions, online videos, demos, guided tours, and other product support materials or educational assets
- Proficiency (3+ years) working with MadCap Flare software (or similar content authoring system) and publishing content in a variety of formats
- Experience publishing online help, including in-software context-sensitive help
- Superb written communication skills, with attention to accuracy and a keen eye for detail
- Advanced knowledge of Microsoft Word including paragraph styles, headers/footers, sections and smart fields (bookmarks, numbered items)
- Basic knowledge of HTML, CSS and JavaScript
- Excellent organizational skills and highly self-directed with ability to manage parallel projects within established deadlines
- Strong interpersonal skills, collaborative, and demonstrated experience of being a team player
- Reliable, flexible, and adaptable to shifting project timelines
- Accustomed to rapidly getting up to speed with new technologies and projects; is a quick study and is comfortable in a fast-paced environment
- Curious and driven, with a customer-centric, continuous improvement mindset
- Experience with document version control
- Able to provide a portfolio of technical writing samples for review

Preferred Professional Expertise
- Advanced knowledge of HTML, CSS, JavaScript
- Experience writing for and working with video (e.g. YouTube Studio, Premiere Pro)
- Experience with Salesforce knowledge/content management tools
- Teaching or scientific writing / publishing experience
- Experience with translation of end-user documentation
- Familiarity with Atlassian products (JIRA, Confluence), Slack

Benefits of the Job
- Competitive salary commensurate with experience
- Comprehensive benefits including medical, dental, vision, life, and disability.
- Paid time off and holidays
- Pension plan
- Hybrid schedule option available

**About In