Junior Technical Representative Co-op

2 weeks ago

Bedford, Canada Municipal Group of Companies Full time

Led by Dexter Construction, the largest heavy civil contractor in Atlantic Canada, The Municipal Group of Companies is the corporate entity comprised of numerous diversified business units across many industries. Accumulating 4000+ employees, our services have grown to include several key areas of expertise mainly in heavy civil construction, mining services, environmental services, transportation, and courier services. We are currently seeking a determined, skilled individual with the expertise of a Junior Technical Representative to join our team in IT based out of Bedford, NS.

**Job Summary**:
The Junior Technical Representative will be a part of a team that supports complete end to end resolutions for 2000+ users and their arising IT issues. The Helpdesk enables both remote and deskside users, where you solve a vast array of hardware and software issues.

**Primary Duties and Responsibilities**:
Provide basic technical phone and walk-in support and capture user tickets in our company portal
The setup and distribution of Hardware/Software for a variety of users (Laptops, Phones, Tablets, etc.)
Provide general customer service to a variety of users
Work together with a team to solve company-wide obstacles
Other duties as required

Required Knowledge, Skills, Abilities, Education, and Experience:
Proficient on a Windows computer, Apple iPhone, and tablet
Must have strong organizational skills and be able to effectively multitask in a fast-paced environment
Ability to communicate effectively and professionally
Strong oral and written communicating skills; able to communicate with all levels of staff, management, and executive
Persuasion skills, public speaking, and negotiation skills
High attention to detail, with pride, passion, professionalism, and accountability

**Application Process**:
Human Resources

**Attention**: Human Resources

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