Technical Support Specialist

4 days ago

Bedford, Canada VMG Strategic Technology Full time

Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 37.5 hours per week
- Education:

- Expérience:

- **Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Evaluate and install computer hardware, networking software and operating system software
- Install software
- ** Supervision**:

- 1 to 2 people
- ** Computer and technology knowledge**:

- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Linux
- JavaOS
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Mapping and data visualization software
- Programming languages
- Software development
- Mac OS
- Zendesk
- .NET
- C++
- JavaScript
- MS Windows
- TCP/IP
- Wireless networks
- XML
- PHP
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Attention to detail
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- ** Experience**:

- 1 year to less than 2 years
- ** Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- ** Financial benefits**:

- Gasoline paid
- ** Other benefits**:

- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities

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