Order Desk Customer Support Supervisor
4 days ago
_**Order Desk Customer Support Supervisor Job Description**_
- We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _
- Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of companies with exponential growth and change potential._
- If you are a highly motivated and dedicated individual with excellent organizational skills, and attention to detail, looking for continued growth and opportunity, then we are the employer for you_
- **Job Summary**:_
- Order Desk Customer Support Supervisor Duties and Responsibilities_
- _Oversee the daily operations of the order processing department and provide guidance and direction to staff_
- _Ensure customer service is timely and accurate on a daily basis_
- _Coordinate with other departments to ensure order accuracy and on-time delivery_
- _Maintain contact with clients by following up on orders_
- _Approve incoming orders_
- _Customer pricing requests_
- _Address and resolve team and customer conflicts_
- _Maintain a professional workspace and workflow_
- _Identifying problems and coming up with effective solutions quickly_
- _Health & safety mindset_
- Supervise, train, coach, and evaluate team members_
- _Analyze customer feedback and develop strategies to improve service_
- _Maintain applicable customer service record_
- Customer Support Supervisor Requirements and Qualifications_
- _2+ years of customer service supervision experience preferred_
- _Proven track record of customer service excellence_
- _Knowledge of Microsoft Word, Excel and Outlook_
- _Profit Master experience an asset but not required_
- _Excellent written and verbal communication skills_
- _Strong problem-solving and decision-making skills_
- _Effective at delegating tasks _
- _Able to work in a fast-paced environment_
- _Able to multitask and prioritize tasks_
- _Comfortable in both a leadership role and team-player role_
- _Creative problem solver who thrives when presented with a challenge_
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$25.00 per hour
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
-
Order Desk Supervisor
2 weeks ago
Sherwood Park, Canada Metal Roofing & Siding Experts Full time_**Order Desk Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We...
-
Front Desk Administrator
1 week ago
Sherwood Park, Canada Caron Transportation Systems Full time**Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...
-
Front Desk Administrator
1 week ago
Sherwood Park, Canada Caron Transportation Systems Full time**Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...
-
Inside Sales/order Desk
4 days ago
Corman Park, Canada The Diversco Group of Companies Full timeAre you experienced in customer service and farming technology? We're a full-service supplier to fertilizer and propane industries, and we're looking for a **Inside Sales/ Order Desk** to join our growing team. **What You’ll Do** - Prepare quotes and assist with order desk operations, including customer calls and walk-in inquiries. - Build and maintain...
-
Customer Service
13 hours ago
Sherwood Park, Canada Wow! Factor Desserts Full time**WOW! FACTOR DESSERTS HAS BEEN PRODUCING DECADENT DESSERTS FOR 39 YEARS** and yet most people are unaware that our products are made right here in **Canada!** We employ over 80 people nationwide, and we are all about sustainability, natural ingredients, and supporting our community. **Duties**: - Receive and process customer orders accurately and...
-
IT Service Desk Technician
6 days ago
Sherwood Park, Canada Streamline I.T. Solutions Inc Full time**Key Responsibilities** - Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity. - Manage, update, and close service tickets in the PSA (Professional Services Automation) system. ConnectWise knowledge preferred. - Escalate unresolved issues to higher-tier technicians or engineers, following escalation...
-
Front Desk Agent
2 weeks ago
Sherwood Park, Canada Super 8 by Wyndham Sherwood Park Full time_Night Auditor/Front Desk Agent _ Looking for experienced Night Auditor Front Desk Agent. Thursday to Saturday 11pm to 7am. Opera PMS. Great working environment. Incentives. Training provided. **Job Types**: Full-time, Part-time, Permanent **Salary**: $17.00-$18.00 per hour **Benefits**: - Dental care - Disability insurance - Extended health care - Life...
-
Sherwood Park, Canada Milk Mocha Bear Full time**Responsibilities**: - Customer Service: - Be a champion of the customer service experience; demonstrating exemplary customer interactions, issues management, and one-contact resolution. Actively seek to achieve customer satisfaction in all customer exchanges. - Facilitate order placements, resends and returns. - Keep customers informed about order...
-
Front Desk Agent
7 days ago
Sherwood Park, Alberta, Canada BW Plus Sherwood Park Full timeJob SummaryWe are seeking a friendly, professional Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will excel in providing exceptional customer service, managing guest inquiries, and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and maintaining operational...
-
IT Support Analyst
1 week ago
Sherwood Park, Canada Strathcona County Full timeThe IT Support Analyst (Tier 1) within the Customer Support Centre (CSC), is the primary contact point and problem solver for end-users that require support or services from the Information Technology Services department. This position is responsible for providing excellent customer service and meeting published service level expectations when responding...