Administrative Assistant and Customer Service

1 week ago

Sherwood Park, Canada Milk Mocha Bear Full time

**Responsibilities**:

- Customer Service:

- Be a champion of the customer service experience; demonstrating exemplary customer interactions, issues management, and one-contact resolution. Actively seek to achieve customer satisfaction in all customer exchanges.
- Facilitate order placements, resends and returns.
- Keep customers informed about order status, shipping details, and any potential delays.
- Act as a liaison between customers and internal teams to ensure seamless communication and resolution of issues.
- Accurately documenting customer interactions and transactions in the company's system.
- Actively stay up-to-date with new product launches, marketing campaigns and website changes, collaborating closely with the Marketing Lead. This includes promptly communicating and implementing updates to provide customers with accurate and current information.
- Collaborate with Customer Service Lead to improve customer service procedures.
- Administrative Support:

- Perform general administrative tasks, including bookkeeping, file management, and document preparation.
- Monitor and track inventory of shipments of convention pallets and new products and provide regular updates to internal teams.
- Optimize administrative processes.
- Assist with additional tasks and projects as needed to support team goals including warehouse packing during major launches.

**Qualifications**:

- High school diploma or equivalent required.
- 1-2 years of previous experience in customer service.
- 1-2 years of previous experience in administrative roles.
- **Excellent communication skills, both written and verbal.**:

- Strong organizational and multitasking abilities.
- Proficient in Google Suite, MS Office Suite and basic office software.
- Detail-oriented with a proactive and positive attitude.
- Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives.
- Ability to accept constructive criticism and able to adapt to growing changes.
- Ability to deal with difficult situations, customers and problems.
- Previous Bookkeeping/Quickbooks experience would be an asset.

**Salary**: $39,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Sherwood Park, AB (required)

Work Location: In person

  • Administrative Assistant

    1 week ago

    Sherwood Park, Canada Strathcona County Full time

    The Administrative Assistant plays a vital role in providing administrative support to Planning and Development Services at Strathcona County. This position delivers administrative support to the Land Development Engineering Branch by drafting correspondence, preparing presentation materials, Council reports, issue briefs, as well as meeting minutes and...

  • Administrative Assistant

    2 weeks ago

    Sherwood Park, Canada Silvester Enterprises Full time

    Silvester Enterprises is a septic and water installation service company. We are committed to providing the highest quality customer service through excellent workmanship, meeting or exceeding provincial standards and developing a workplace that encourages and supports employees. A position currently exists for an Administrative Assistant with a 30-40 hour...

  • Administrative Assistant

    2 weeks ago

    Sherwood Park, Canada Heartland Housing Foundation Full time

    Heartland Housing Foundation serves over 900 households in Fort Saskatchewan & Strathcona County as a not-for-profit housing management body and the administrators for provincially funded rent supplement programs. We operate 12 properties, including affordable lodges, rent-geared-to-income seniors housing, and near market housing for all ages. Heartland...

  • Administrative Assistant

    3 days ago

    Sherwood Park, Canada Revolution Fire Protection Ltd. Full time

    **A locally owned fire protection company is currently seeking a full time Administrative Assistant to join their team.** **Responsibilities**: - Provide administrative support to team members - Client communication including job scheduling and logistics - Data entry of reports - Keeping the office organized and supplies stocked - Reception duties as...

  • Administrative Assistant I

    21 hours ago

    Sherwood Park, Canada Strathcona County Full time

    Reporting to the Manager, Land Management Services, the Administrative Assistant I is responsible for providing administrative assistance to support the Manager in ensuring the efficient, day-to-day operations of the Land Management Services branch. This position is actively involved in assisting the Manager and Land Management Services staff in meeting...

  • Administrative Assistant

    2 weeks ago

    Sherwood Park, Canada Winder Inclusive Communities Service Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Assist with staff consultation and grievance procedures - Coordinate the flow of information within the team - Train staff - Record and prepare minutes of...

  • Administrative Assistant

    2 weeks ago

    Sherwood Park, Canada Boreal Land Services Ltd. Full time

    **ADMINISTRATIVE ASSISTANT** Boreal Land Services Ltd. is a full-service Land, Regulatory & Reclamation consulting company based in Sherwood Park, Alberta. We are currently seeking an individual to fill a position as an Administrative Assistant. In this position, you will be given the opportunity to provide administrative assistance to our surface land...

  • Administrative Assistant

    1 week ago

    Sherwood Park, Canada Heartland Housing Foundation Full time

    **Company Background** Operating 11 facilities including seniors’ lodges, apartment buildings, and an affordable family housing complex, Heartland Housing Foundation is known as a strong, collaborative organization and a leader in the social fabric of the region. At Heartland Housing Foundation we are committed to our culture of service and excellence as...

  • Administrative Assistant

    2 weeks ago

    Sherwood Park, Canada Willowridge Construction Ltd. Full time

    Willowridge believes that PEOPLE MATTER and PERFORMANCE MATTERS. If you have a positive attitude, a strong work ethic and a safety mindset, we want to hear from you. We are committed to being the best in the industry when it comes to how we treat our people. We look for values aligned people who take pride in their work, and we are committed to supporting...

  • Administrative Assistant

    7 days ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Inc. Full time

    Working in a fast paced environment you will be working for a growing group of companies that values team players with a good positive attitude that does what it takes to get the job done. Key responsibilities: - Act as 1st point of contact for vendors, customers & other visitors. - Answer, screen and direct all calls. - Receive and send all mail and...