Customer Service

2 days ago

Edmonton, Canada Wow! Factor Desserts Full time

**WOW FACTOR DESSERTS HAS BEEN PRODUCING DECADENT DESSERTS FOR 39 YEARS** and yet most people are unaware that our products are made right here in **Canada** We employ over 80 people nationwide, and we are all about sustainability, natural ingredients, and supporting our community.

**Duties**:

- Receive and process customer orders accurately and efficiently
- Verify order information, including pricing, availability, and shipping details
- Enter order data into the system and ensure accuracy of all information
- Coordinate with various departments to fulfill orders in a timely manner
- Communicate with customers regarding order status, changes, or issues
- Resolve any order discrepancies or customer complaints
- Maintain organized records of all orders and related documentation

**Qualifications**:

- High school diploma or equivalent
- Previous experience in order processing or a similar role preferred
- Strong attention to detail and accuracy in data entry
- Excellent organizational and time management skills
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team
- Proficient in using computer systems and software for order processing

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $20.00 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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