Key Account Manager

5 days ago

Quebec Province, Canada Lindt Sales & Marketing Full time

Reporting to the National Account Manager, the Key Account Manager will be responsible for developing a retail strategy for Jean Coutu and Brunet in conjunction with Marketing and other Sales teams, execute sales plans that are aligned with Lindt’s business strategy and meet or exceed budgeted sales and profitability growth targets.

**Responsibilities**:

- Influence growth in the category and specified key account through a focused and fact-based selling and decision-making process
- Achieve sales objectives as per Key Account and Channel plan
- Develop and execute a business plan specific to Jean Coutu & Brunet ensuring that it is on strategy with Lindt Canada’s sales & marketing plans
- Clearly communicate the progress of monthly & annual initiatives to internal and external stakeholders
- Build and maintain strong, long-lasting customer relationships, addressing any customer service issues in a timely fashion
- Provide candid feedback and recommendations on account issues in order to maximize effectiveness and efficiency
- Work collaboratively with the Field Sales team to effectively communicate banner initiatives, priorities, and business details to support flawless execution of the Business Plans at retail level
- Maximize account potential by leveraging marketing initiatives (new products, P.O.S., category reviews, etc.) within the category and specified key accounts
- Analyze and present current market data as part of category reviews utilizing all available fact-based selling tools (Cognos, Nielson, POS, etc.) to determine future sales opportunities
- Manage and monitor customer trade spend through continuous analysis & review of the business performance, to fully maximize effectiveness and efficiency

**Requirements**:

- Post-secondary education in Business or related discipline
- Minimum 5 years’ experience in Consumer-Packaged Goods industry with 2 or more years of Jean Coutu account management experience
- An appreciation of the E.C.R. process & an understanding of Category Management
- Proven track record of success in account management with a focus on fact-based, analytical selling
- Experience in sourcing and analyzing market level and account data for internal & external presentations
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills in English and French
- Computer proficiency with Cognos, Microsoft Office (Word, Excel & PowerPoint)
- Self-starter with an ability to work independently and as a team member

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #SALES #LI-LINDTCA #LI-HYBRID #CORPORATE #LI-DT1

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