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Key Account Manager
2 weeks ago
**Job Description: Key Account Manager, Eastern Canada**
**Location**: Remote - Eastern Canada
**Company Introduction**:
**Lifemark Health Group (LHG)** is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and more comprehensive providers in Canada. As a national healthcare company, LHG employees over 5000 highly-trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.
**Summary of Role**:
**Responsibilities**:
**1. Major Account Management (WCB-NS)**
- Serve as the dedicated point of contact for WCB-NS, ensuring consistent communication and relationship management.
- Develop and maintain strong, long-term partnerships with key WCB-NS stakeholders, promoting Lifemark’s value proposition and solutions.
- Drive increased business to clinics by implementing best-in-class service processes and maintaining top-of-mind awareness with the client.
- Stay informed on industry trends, regulations, and regional market activities to identify opportunities and mitigate risks.
**2. Growth-Focused Strategy**
- Identify and capitalize on growth opportunities within the WCB-NS portfolio by understanding their evolving needs and challenges.
- Collaborate with internal business leaders to propose additional services or products that align with client objectives.
- Provide insights on customer preferences, market trends, and competitor activities to support strategic decision-making.
**3. Relationship Building**
- Build and nurture strong relationships with WCB-NS stakeholders through regular meetings, calls, and touchpoints.
- Conduct periodic business reviews to evaluate account performance and explore opportunities for expanded partnerships.
**4. Operational Excellence with Technology Integration**
- Monitor clinic performance metrics, including conversion rates, referral times, and treatment timelines, ensuring continuous improvement.
- Address inefficiencies or bottlenecks by proposing process improvements and leveraging technology-driven solutions.
- Collaborate with clinics and internal teams to implement changes that enhance service delivery and operational workflows.
**5. SLA & KPI Compliance**
- Ensure compliance with all service-level agreements (SLAs) by tracking clinic performance against agreed-upon metrics.
- Partner with internal teams to identify areas for service improvement and develop actionable plans to address gaps.
- Support clinics with coaching, training, and tools to enhance performance and meet key performance indicators (KPIs).
- **
Key Qualifications**:
- Proven experience in managing major accounts, with a preference for those familiar with WCB or similar organizations.
- Strong proficiency in RFP writing and submissions.
- Exceptional relationship management and communication skills.
- Analytical mindset with the ability to leverage data to drive decision-making and improvements.
- Familiarity with clinic operations and a commitment to operational excellence.
**Inclusion**
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
**Accommodation**
**#LI-DNP
