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Administrative Assistant/customer Service

2 weeks ago

Saskatoon, Canada Apex Door Services Full time

Responsibilities:

- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Accurately enter customer information and order details into the system.
- Upsell products and services to customers, maximizing sales opportunities.
- Communicate effectively with customers, both verbally and in writing, to ensure a positive customer experience.
- Analyze customer feedback and data to identify areas for improvement in the customer service process.

**Skills**:

- Strong data entry skills, with a high level of accuracy and attention to detail.
- Ability to upsell products and services to customers, increasing revenue.
- Fluency in multiple languages, particularly English and Spanish, to effectively communicate with diverse customer base.
- Excellent verbal and written communication skills in English, with the ability to articulate information clearly and concisely.
- Sales experience or a strong understanding of sales techniques to effectively promote products and services.
- Bilingual proficiency in English and Spanish, allowing for effective communication with Spanish-speaking customers.
- Strong analytical skills to assess customer feedback and identify areas for improvement in the customer service process.
- Proven track record of providing exceptional customer service.

This is an exciting opportunity for a motivated individual who is passionate about providing excellent customer service. Join our team today and make a difference in the lives of our valued customers

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Saskatoon, SK S7K 1T7 (required)

Ability to Relocate:

- Saskatoon, SK S7K 1T7: Relocate before starting work (required)

Work Location: Hybrid remote in Saskatoon, SK S7K 1T7