Office Administrator/service Coordinator

1 week ago

Saskatoon, Canada Polar Refrigeration Service Full time

**Are you looking for an exciting position working with one of the leading companies in our industry?** Polar Refrigeration Service Ltd helps our customers reduce their energy demands by servicing, upgrading, and installing energy-efficient HVAC and Refrigeration systems. This includes geothermal heat pump heating and cooling, all commercial HVAC and refrigeration, as well as automation and controls. Polar Refrigeration Service Ltd. is a 100% locally owned business. Located in Saskatoon, Saskatchewan, "Polar" was established in 1952 and has been a leader in the local refrigeration industry since its inception. At Polar, we empower our teams by creating an environment where everyone, from all backgrounds can succeed. We believe that diversity drives innovation. We are building a culture where differences are valued and celebrated. **Office Administer/ Service Coordinator** Reporting to the Refrigeration/HVAC Service Manager, the Office Administrator/Service Coordinator performs office administration duties and acts as the primary contact for our customers ensuring a positive customer experience. **Key Responsibilities**: - Effectively schedules installations, service calls and maintenance jobs. - Promptly greets customers and answers telephone inquiries in a courteous, professional manner. - General bookkeeping duties including entering vendor invoices, bank reconciliation, tax remittance and payroll. - Prepares customer invoices for final review and sends out invoices after review is completed. - Prepares and sends out monthly statements and makes collection calls as necessary. - Prices recommended repairs and prepares quotations for review. Sends out reviewed quotes. Follows up on all quotations prepared. - Prepares maintenance contract proposals and promotes regular maintenance to all customers when appropriate. - Makes equipment and material updates/changes for customers as required in a timely fashion. - Prepares service contracts in advance of the month they are due. - Renews contracts and sends out renewal letters one month prior to contract expiration. - Performs address updates, new customer set-ups, new lead set-ups etc. in company software system. - Maintains database files. - Produces work in progress reports as requested. - Liaises with suppliers and subcontractors as required to keep projects on schedule. - Takes regular turn at on call back up. - Maintains total confidentiality inside and outside of the Company. - Adheres to company policies including but not limited to professionalism and safety. - Performs other tasks as assigned. **Work Conditions**: This position works largely in an office environment, stationed at a desk/workstation but with the ability to move around. May occasionally require travel to work sites in and around the Saskatoon area. - Post secondary diploma or degree in business or equivalent work experience - 2 years or more of progressive experience in similar positions - Valid class 5 driver’s licence - Must be able to create and maintain positive relationships with clients and team members **What We Offer**: - Competitive salaries - Family first policy - Extended health and dental benefits - Matching group RRSP - Wellness program - A great work environment focused on teamwork, professionalism, and growth Pay: $22.00-$26.00 per hour Licence/Certification: - driver's license (required) Work Location: In person

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