Efficiency Specialist, Homewarming

**We transform the way people use energy.**About EfficiencyOne**

Our core values are Integrity, Innovation, and Partnership.

EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond.

We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

Investing in energy efficiency comes with many benefits—lower heating bills, more comfortable spaces, new jobs in your community, and a smaller overall carbon footprint.

**Why you’ll love working here**:

- A culture that understands there is life outside of work and cares about their employees.
- An engaging, fun, and inclusive work environment
- An awesome benefits package that starts on day one and a competitive salary
- Wellness initiatives and fitness challenges are hosted throughout the year.
- Corporate gym memberships
- Career growth and professional development opportunities
- Being part of a team and contributing to Nova Scotia’s goal of 2050 net-zero carbon

Do you want to be part of an organization that has an ambitious plan to support the transition to net zero by 2050 and help to build a thriving, resilient future for Nova Scotians - then you belong here

**The opportunity**:
The **Efficiency Specialist, Homewarming,** will serve as a point person for our Delivery Agents and program participants, reporting on technical data along with updating key program processes and forms. This multi-faceted position includes leading a variety of tasks using Microsoft Office products, including Word, Excel, and PowerPoint, in support of report preparation, proposal preparation, and data management. A high degree of attention to detail and a thorough understanding of Microsoft Office products are required for this position.
- Responsible for reviewing and approving upgrades for participant homes.
- Responsible for participating in regular meetings with Delivery Agents.
- Responsible for processing monthly Delivery Agent invoices (review costs, enter savings, code, and submit for approval)
- Responsible for investigating and correcting energy savings data discrepancies between Delivery Agents and Natural Resources Canada
- Responsible for sending names to Delivery Agents to ensure they can maintain a steady workflow.
- Responsible for attending outreach events and meetings with other parties involved in low-income programs, such as the Department of Community Services, Housing Nova Scotia, and the Heating Assistant Rebate Program.
- Responsible for supporting other staff on client issues, direct referrals, and other participant intake processes; and
- Responsible for providing support in Delivery Agent and client issue resolution.

**What Will Help You Succeed?**
- Ability to take on new opportunities and challenges, with a passion to continue to develop and grow.

**What to expect in your first several weeks on the job**:
**In the first week, expect to**:

- Meet the HW team.
- Read and understand the Program Manual.
- Get familiar with the general processes and how the program operates.
- Have introductions to other functional areas of the business and how they interact with HomeWarming.
- Meet with individual HW team members and get familiar with their roles and how they interact with yours.

**In the first month, expect to**:

- Meet various HW program partners and Delivery Agents
- Become familiar with the program’s targets, goals, and overall objectives.
- Become familiar with the program’s process flow.
- Learn how to navigate and use the program’s project tracking/management tools.
- Begin reporting metrics, distributing client leads to contractors, and preparing program reports and updates with support.
- Meet other team members within Efficiency Nova Scotia that you will work closely with and understand how you will collaborate.

**In the first three months, expect to**:

- Become familiar with in-depth program specifics.
- Have written and managed various reporting and invoice approvals.
- Be able to manage and navigate program tracking information and management tools and prepare program metric updates and reports without assistance.
- Manage relationships, fulfill information requests, and troubleshoot concerns of program partners, stakeholders, and relevant internal staff.