Efficiency Specialist

**We transform the way people use energy.**

**About the Organization**

We’re a leading energy efficiency enterprise. We believe in the good things efficiency brings to our lives, and we come to work every day to make the world a better place - starting in our own province. We have successfully helped hundreds of thousands of families, businesses, non-profits, and institutions transform how they use energy - and we will continue to lead the way in the transition to a low-carbon future. We are deeply committed to climate change and are a multi-year winner of Canada's Greenest Employers and Atlantic Canada’s Top Employers.

**Why you’ll love working here**:

- A culture that understands there is life outside of work and cares about their employees
- An engaging, fun, and inclusive work environment
- A holistic benefits package that starts on day one
- Wellness initiatives and fitness challenges hosted throughout the year
- Corporate gym memberships
- Career growth and professional development opportunities
- Being part of a team contributing to Nova Scotia’s goal of net-zero carbon by 2050.

If you want to be part of an organization with an ambitious plan to support the transition to net zero and help build a thriving, resilient future for Nova Scotians - then you belong here

Want to know what it’s really like to work with us? Reach out to any one of our team members on LinkedIn to hear their firsthand experience at EfficiencyOne_._

**Position**:
The** Efficiency Specialist**,** **Efficient Product Installation,** will be tasked with several administrative, customer service, and analytical duties while supporting the rest of the team as needed. They must be self-motivated, highly attentive to detail, and have strong organization and communication skills. They will support the Program Manager in all aspects of service delivery while specializing in the oversight of electrician-installed measures to assist the program in achieving its demand response reduction targets.

**A snapshot of what you will be involved with**:

- Working with the Program Manager to develop and adjust various elements of service delivery as needed, such as the customer journey, eligible measures, participant eligibility criteria, incentive structure, customer-facing materials, and the scope of work of contracted Delivery Partners.
- Reviewing and processing completed project data and invoices from Delivery Partners.
- Helping to maintain a detailed database of participant information, including participant contact information, energy savings, details of activities, and associated costs.
- Working with teammates, Delivery Partners, and customers to troubleshoot concerns.
- Helping to maintain program documents, including program process procedures and Delivery Partner guidelines.
- Supporting the Program Manager with reporting and forecasting duties.
- Supporting the Program Manager with special projects by participating in brainstorming discussions, analyzing data, and preparing reports as requested.
- Working with the Program Manager to implement annual program evaluation recommendations.
- Leading Delivery Partner meeting discussions as they relate to core duties.
- Performing ad hoc research to support program improvements and keep the team informed about program delivery trends.
- Performing periodic site visits to customer homes with Delivery Partners and the Verifier.
- Other duties as required relative to overall program deliverables.

**What Will Help You Succeed?**
- A Bachelor’s degree or Diploma in a related field; or equivalent combination of education and experience.
- Ability to take on new opportunities and challenges, with a passion to continue to develop and grow
- A commitment to quality and investing in results that add value and drive the business
- Excellent interpersonal, oral, and written communication skills and have
- Ability to prioritize deliverables and work independently or within a team
- Valid driver’s license (site visits)

**What to expect in your first several weeks on the job**:
**In the first week, expect to**:

- Job shadows the Program Manager to learn about your job responsibilities, recent program targets and trends, and team goals.
- Job shadow other teammates to learn about their roles and responsibilities.
- Read program materials to familiarize yourself with Efficiency Product Installation and our tools and processes.
- Start performing core duties.

**In the first month, expect to**:

- Perform core duties with limited support.
- Take on projects with support from your teammates.
- Meet our Delivery Partners.
- Continue to learn more about Efficiency Product Installation’s tools and processes.

**In the first three months, expect to**:

- Perform core duties independently.
- Support teammates by working through customer and Delivery Partner questions and concerns.
- Establish a performance and development plan with your manager.