Program Assistant

**About Western**:
**About Us**:
The Schulich School of Medicine and Dentistry provides outstanding education within a research-intensive, distributed learning environment, where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest faculty on the Western University campus and employs over 2,000 part-time and full-time faculty and over 1,500 staff.

The Department of Paediatrics encourages and develops innovative research in a collaborative setting focusing on child health. Our undergraduate and postgraduate education programs enrich the student experience to provide the knowledge and skills needed to ensure exemplary care across multidisciplinary paediatric sub-specialties. Exceptional specialized clinical care is provided to children in South Western Ontario from faculty committed to child health.

**Responsibilities**:

- The Program Assistant provides administrative support for the Paediatric Residency Program. The incumbent is responsible for general administration, including provision of assistance with teaching and meeting scheduling/booking, as well as Zoom setup, tracking and following up on evaluations and EPAs (Entrustable Professional Activities) in the transition to CBME (Competence Based Medical Education), as well as submission of expense reimbursements for residents. In addition, the Program Assistant will support program development, with additional focus on recruitment and program promotion activities.**Qualifications**:
**Education**:
- Community College Diploma in Business Administration or Marketing Communications; Bachelor's Degree preferred

**Experience**:
- 2 years of experience providing customer service in a business office setting, with additional focus and skills in website maintenance (related to post graduate education), and social media; as well as experience in promotional activities

Skills, Abilities & Expertise:
- Excellent verbal and written communication skills and confidence dealing with all levels of an organization
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to understand customer needs and expectations adn provide excellent customer service directly and indirectly to satisy expectations
- Strong attention to detail and proofreading abilities with an excellent command of the English language
- Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
- A strong record of teamwork with the motivation and ability to work independently with little supervison
- Intermediate to advanced computer skills in Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Strong technology skills, specifically in social media; and website maintenance (related to post graduate education)
- Experience in promoting educational programs (ie. CaRMS and residency programs) is preferred
- Knowledge of one45, Elentra, Zoom, OTN and other evaluation tools will be an asset
- Demonstrated ability to work independently and take initiative and follow through on work assignments
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Self-motivated multi-tasker with strong organizational skills
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
- Ability to perform duties in a professional and courteous manner and produce high qulaity work while meeting deadlines

**Why Western?**:
**Background Checks**:
Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
This position is located at Children's Hospital, LHSC Victoria Campus.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.