Program Assistant

**Program Assistant**:
**Job ID**:

- 234843

**Posting status**:

- Open

**Organization**:

- Ministry of Labour, Immigration, Training and Skills Development

**Division**:

- Fair, Safe & Healthy Workplaces Division

**City**:

- London

**Position(s) language**:

- English

**Job term**:

- 1 Permanent

**Job code**:

- 08OAD - Office Administration 08

**Salary**:

- $26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Make a Difference Behind the Scenes**

Join the Ministry of Labour, Immigration, Training and Skills Development as a Program Assistant within the Fair, Safe and Healthy Workplace Division You'll play a key part in supporting Ontario's efforts to keep workplaces safe and fair, if you're detail-oriented, organized, and enjoy being the go-to person for keeping things on track, this opportunity is for you

**About the job**: In this role you'll provide essential administrative and clerical support to managers, inspectors, and officers, helping programs run smoothly and efficiently. From organizing information and preparing reports to assisting with public inquiries, your work will ensure timely and accurate service delivery.

Your day-to-day will include:

- Provide general office support, such as scheduling meetings, taking notes, and assisting with day-to-day tasks.
- Keep files and records organized in both paper and electronic systems, ensuring information is accurate and easy to find.
- Update and track program information in databases, prepare reports, and assist with data entry.
- Prepare and proofread documents and reports to ensure accuracy and clarity.

**What you bring to the team**:
**Customer Service, Communication and Interpersonal Skills**:

- You possess highly developed customer-service skills/orientation.
- You have the ability to work as a team member and handle high level of stress when dealing with fatalities, work accidents and irate clients.
- You have proven communication skills to obtain details of incidents and events, workers and claims from the employers and police.
- You have demonstrated oral/written communication skills to provide information and prepare responses/correspondence.

**Administrative Skills**:

- You have knowledge of records management and practices to maintain electronic and manual records/filing systems.
- You have knowledge of the operation of various office equipment.
- You have knowledge of office administration policies and procedures to provide support to managers and staff.
- You have organizational skills to prioritize work, meet deadlines and manage competing priorities.

**Analytical Skills**:

- You have demonstrated ability to develop a solid understanding of Ministry of Labour, Training and Skills Development, programs and legislation that applies to them (i.e. Health and Safety and Employment Standards) in order to handle/refer enquiries and provide program information.
- You can gather information and present it in a logical fashion and respond to inquiries and/or complaints, referring where appropriate and ensuring confidentiality.
- You have demonstrated ability to use sound judgment in resolving problems independently.

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**What we offer**:** The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.**

**We offer**:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups

**Our comprehensive compensation and benefits package includes**:

- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistanc