Residence Operations Assistant

**Residence Operations Assistant, Lakeshore Campus - FT Support**
- (31527)

**Find Your Spot at Humber**
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**:
**Position Title**: Residence Operations Assistant
**Status**: Full-Time Support
**Hours**:35 hours per week - (1:00 PM-9:00 PM, Thursday - Monday)
**Faculty/Department**: Campus Services
**Campus/Location**:Lakeshore Campus (with occasional work at the North Campus based on operational needs)
**Salary**:FT Support Payband E: $28.78 - $33.37

**About Residence at Humber**:
Residence is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.

With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.

Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.

**About the Residence Operations Assistant Role**:
The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents. Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.

Responsible for assisting in ensuring year round cleanliness of the residence buildings:

- Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team
- Assist in student staff hiring and training
- Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager
- Assist with scheduling staff according to operational needs
- Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
- Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily
- Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up
- Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping
- Perform recycling and waste management services
- Perform cleaning duties and utilizing cleaning equipment
- Assist in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly
- Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers
- Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotel-style housekeeping services during conference season
- Assist in updating housekeeping manuals and task lists
- Communicate with the Residence Admissions Coordinator, Front Desk Coordinator and Residence Manager as appropriate

Assists and assumes the responsibilities of the Residence Operations Coordinator in their absence, mainly evenings and weekends:

- Reporting all damages as noted during routine inspections
- Processing room inspections upon move out and assessing potential charges
- Communicating with Residence Life when students are involved