Residence Operations Assistant

**Residence Operations Assistant - FT Support**
- (28828)

**Find Your Spot at Humber**
- At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
- If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**: Residence Operations Assistant

**Status**:Full Time Support

**Hours**: 35 hours per week (1:00 PM-9:00 PM, Thursday - Monday)

**Faculty/Department**:Campus Services

**Campus/Location**: Lakeshore Campus (with occasional work at the North Campus based on operational needs)

**Salary**: $27.81 - $32.24 FT Support Payband E

**What you will do**:
The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents. Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.

Responsible for assisting in ensuring year round cleanliness of the residence buildings:

- Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team
- Assist in student staff hiring and training
- Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager
- Assist with scheduling staff according to operational needs
- Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
- Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily
- Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up
- Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping
- Perform recycling and waste management services
- Perform cleaning duties and utilizing cleaning equipment
- Assist in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly
- Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers
- Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotel-style housekeeping services during conference season
- Assist in updating housekeeping manuals and task lists
- Communicate with the Residence Admissions Coordinator, Front Desk Coordinator and Residence Manager as appropriate

Assists and assumes the responsibilities of the Residence Operations Coordinator in their absence, mainly evenings and weekends
- Reporting all damages as noted during routine inspections
- Processing room inspections upon move out and assessing potential charges
- Communicating with Residence Life when students are involved in damage issues

Responsible for minor maintenance issues by:

- Utilizing the maintenance work order system and shift report to prioritize and complete work orders/reported issues
- Updating the maintenance work order system on the status of the work order and communicating with resident/guest as needed
- Responsible for assisting in maintaining/troubleshooting the building lock system, including card control, access levels, updating locks and replacing batteries
- Responding to pest control issues which includes contacting pest control
- Addressing minor plumbing issues - plunging toilets, turning off valves when there is a leak
- Hours of Work**:35 hours per week** (Thursday to Monday, 1:00PM-9:00PM)

**What you bring to the role**:
**Education**
One (1) year certificate or equivalent in Property Management or Facilities Management/Hospitality Management.

**Experience**
Two (2) years of progressive experience in building maintenance and cleaning of a hotel, hospital, or post-secondary institution is preferred.

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
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