Residence Admissions Assistant

**Residence Admissions Assistant (North & Lakeshore) - RPT**
- (34301)

**Find Your Spot at Humber**
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**:
**Position Title**: Residence Admissions Assistant
**Status**: Regular Part-Time (RPT)
**Hours**:24 hours per week
**Faculty/Department**: Campus Services, Residence
**Campus/Location**:North and Lakeshore Campuses
**Salary**:$19.09 - $29.38

**About Residence at Humber**:
Residence is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.

With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.

Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.

**About the Residence Admissions Assistant Role**:
Under direction from the Manager, Residence Admissions, the Residence Admissions Assistant actively supports the Residence Admissions team with the delivery of housing services including admissions, room assignments, room occupancy records, confidential student records maintenance, posting and ensuring collection of residence and dining plan fees, provincial aid verification, and withdrawal processes. The Residence Admissions Assistant also assists with public relations and marketing goals for the residence and provides clerical and secretarial service support for the residence operations.

This is accomplished by:

- Verifying residence room rates by room type and dining plan selected, prorating for late arrivals, and posting fees to the residence management system (StarRez)
- Working within the established system of Registration and Financial Services to ensure fees are posted to students’ MyHumber accounts accurately, and accessing Banner to ensure payment is collected, investigating discrepancies as needed
- Developing databases and spreadsheets as needed in order to record and present student information
- On-going communication with prospective and current residents, parents, staff, and campus partners to contribute to a positive experience for our students
- Providing professional, accurate, and timely correspondence with prospective and current residents
- Supporting with the planning and execution of residence open houses
- Assisting with the recruitment and selection of residents who will allow us to use their rooms as tour rooms throughout the academic year
- Providing confidential administrative support to the Manager, Residence Admissions
- Organizing and maintaining paper and electronic files
- Documenting changes to room management software processes
- Providing coverage for front desk break

**About You**:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
**Education**

2-year diploma in business, finance, office administration, or related field, or equivalent

**Experience/Skills**

2 years of experience in an administrative or customer service environment
- excellent interpersonal, listening, and customer service skills;
- the ability to work well under pressure while demonstrating confidence and good judgment including the ability to respond appropriately during an emergency or when dealing with difficult people or situations;
- demonstrated ability to undertake tasks and duties according to procedures and standard processes;
- consistent attention to detail; demonstrated organizational skills and the ability to hand