Contact Centre Administrative Agent

5 days ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)
**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Discounts on Blue Mountain Lift tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

**FULL-TIME SEASONAL (April to September)**

**WHAT WILL I BE DOING?**
- Processes incoming reservations made through the various booking channels, entering details into the source system and ensuring that guest data &package details are captured as accurately as possible and readied for check-in
- Processes scheduled payments daily and ensures the guest's financial record balances with no negative impact to accounting
- Supports other administrative duties, such as, but not limited to, processing of Gift Card sales and generating reports
- Acts as quality control; reporting discrepancies to the leadership team for follow-up; may assist with ensuring Agent resources (SOP's, informational guides) are up-to-date for reference by both Contact Centre Agents and Administrators

**WHAT DO WE NEED FROM YOU?**
- At least 2 years of experience in the hospitality industry would be an asset
- Previous experience with data entry or administrative functions an asset
- Advance working knowledge of Microsoft Office (Outlook, Excel) is preferred
- Advanced working knowledge of SMS, Inntopia and other sales systems is an asset

**AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE**

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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