Franchised Front Desk Agent

1 week ago

Blue Mountains, Canada Marriott International, Inc Full time

**Posting Date** Feb 23, 2021

**Job Number** 21014622

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Trillium House Blue Mountain, 220 Gord Canning Drive, Blue Mountains, Ontario, Canada

**Brand** Westin Hotels & Resorts

**Schedule** Full-Time

**Relocation?** Y

**Position Type** Non-Management

**Located Remotely?** N

**Additional Information**:This hotel is owned and operated by an independent franchisee, Intrawest. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**JOB SUMMARY**

Service Express
- Front Desk Agent

Front Desk Agents are the first point of contact for our lodging guests and the check in experience often sets the tone for a guest’s stay. It is our vision to create the best memories for our guests again and again.

WHAT’S IN IT FOR ME?
- Full Time Hours
- Resort perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Retail savings at Columbia, North Face, Red Devil, Hillside, Lifted and more;
- Staff room rates at all our hotels

WHAT WILL I BE DOING?
- Provide professional and personalized interaction with guests throughout the check-in/check-out process
- Take ownership of the guest’s entire stay at Blue Mountain Resort
- Act as a main point of information for resort guests and internal customers
- Handle guest and internal resort inquiries
- Accept payment from guests
- Answer phones in a professional and friendly manner
- General administrative duties
- Mail out guest receipts

**JOB REQUIREMENTS**

WHAT DO WE NEED FROM YOU?
- Ability to display exceptional customer service skills
- Strong organizational skills, interpersonal and communication skills
- Two years Front Desk/Office or related experience or College diploma/University degree
- Experience handling money
- Intermediate to advanced computer knowledge required
- Focus on self-learning and development
- Team oriented with an energetic, friendly, cheerful and animated demeanor
- Available to work weekends, evenings and holidays (8 hour shifts between 6:45am to 11pm)
- This company is an equal opportunity employer._

frnch1

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