Contact Centre Team Lead

Flex Year Round
WHAT’S IN IT FOR ME?

**Resort perks**:
Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations

Pass benefits for your family and discounted lift tickets you can share with your friends;
Free rentals;
Staff priced meals & Starbucks treats;
Staff room rates at all our hotels;
Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

Call Centre Associates sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings. As the “voice” of Blue Mountain, w e service Fully Independent Travelers (FIT), con ference guests and the general public.

Hourly Rate of $17.94

WHAT WILL I BE DOING?
Sell and/or reserve lodging and/or recreation for leisure, group and conference guests
Consistently use the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets
Provide customers with detailed information about Blue Mountain
Stay up-to-date with new and changing information through various resources provided
Participate in staff events to increase knowledge of resort offerings

WHAT DO WE NEED FROM YOU?
Thrives in a sales environment; some previous sales experience an asset
Previous Call Centre experience an asset
Excellent customer service, interpersonal and communication skills
Advanced computer skills - Comfortable working with multiple systems
Strong typing skills required
Ability to multitask in a fast paced environment
Detail oriented and efficient; able to remain calm under pressure
Enthusiastic and friendly with a professional telephone manner
Articulate, with a good command of the English language
Enjoys working in a team atmosphere
Must be available to work shifts; including days, evenings, weekends and holidays

BLUE MOUNTAIN RESORT Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

ALTERRA Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.