Guest Service Agent

Are you passionate about providing an exceptional guest experience? If so, we want to meet you

Scandinave Spa Blue Mountain is looking for **Guest Service Agents** who are genuinely inclined to elevate the guest experience with each guest interaction. Our team is a big reason guests return often and share memories of their spa experience with others.

Guest Service Agents offer guests a warm, friendly welcome and are always eager to assist guests' during their spa visit.

**WHAT YOU WILL DO**:

- Greet guests with a warm and friendly welcome
- Foster a relaxing and tranquil environment for guests
- Assist with guest reservations, modifications and cancellations on the phone and/or in person
- Be responsible for check-ins and daily transactions
- Engage guests; make a connection and anticipate guest’s needs
- Manage wait list and cancellations
- Serve prepared food and beverages at our bistro
- Other daily opening and/or closing duties

**WHAT WE OFFER YOU**:

- A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
- A competitive and leading wage rate starting at $19.00 per hour
- Complimentary employee access to the Thermal Journey
- One complimentary Registered Massage treatment
- Food and Beverage Discounts
- Boutique Discounts
- Employee rates for services

**WHAT DO WE NEED FROM YOU?**
- Excellent customer service, interpersonal and communication skills
- A professional and positive attitude
- Someone who enjoys people and interacting with the public
- Self motivated team player
- Ability to manage time efficiently
- Ability to perform basic computer skills
- Ability to stand for extended periods of time and some heavy lifting
- Flexible work schedule - able to work evenings, weekends and holidays
- Smart Serve Certification is an asset

**ABOUT SCANDINAVE SPA BLUE MOUNTAIN**:
Scandinave Spa Blue Mountain offers an immersive wellness experience nestled in a quiet forest-setting away from everyday interruptions. A leader in the Nordic Spa industry, Scandinave Spa Blue Mountain provides spacious indoor & outdoor spaces to explore year-round. Situated on 25-acres, the property is surrounded by mature trees and overlooks the UNESCO World Biosphere Reserve Niagara Escarpment and ski hills of Blue Mountain Resort. Special attention to detail takes guests on a relaxation journey that augments health and wellness. Scandinave Spa promises a disconnection from the outside world by honouring silence and inviting guests to turn off their digital devices.
- Scandinave Spa Blue Mountain is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive and safe work environment._
- Scandinave Spa Blue Mountain provides accommodations to applicants needing assistance as per obligations under the Accessibility Ontarians with Disabilities Act, 2005. Please let us know if you require an accessibility accommodation as part of the recruiting process._

**We would like to thank all applicants for their interest. Only those selected to move forward for an interview will be contacted.**
- #SBLUE_

Work Remotely
- No

**Job Types**: Part-time, Permanent

Pay: $19.00 per hour

Expected hours: 24 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work a flexible schedule which includes days, evenings, weekends and holidays?
- Are you able to work 24 hours per week all year round (except vacation period)? (this is not a seasonal position)

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Application deadline: 2025-05-08